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The Virgin Media Customer team understands that their customers have problems with Virgin Media services or have questions about any of the Virgin Media services that they don't understand. We use cookies on this website. Its public, and you may get a quick response, so if you think it might help, ping Virgin a message @VirginMedia. Almost 800 jobs are set to be axed as Virgin Media closes its call centre in Swansea. Complaining on social media can be effective. No problem, simply contact us and well do all we can to help. Although, they weren't working yesterday, due to the snow. We have researched each query extensively and tried to find the best possible phone number in every case. Our team is available Monday until Sunday, 8am until 10pm. Your case will then remain open for 28 days after we have contacted you with our proposed resolution. 4. Talk to other friendly customers and members of the Virgin Media team. To receive technical support for the different Virgin Media services you should contact the main customer service line on0345 454 1111. Allows unlimited connections. London Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. Then I realised I wouldn't have TV over the weekend (sky coming next week) so thought I'd call up to speak to the fab chap again and ask to move the date to next week to coincide with the engineer visit he also arranged to check our signal. Have you experienced problems with your Virgin Media TV service? Virgin Media. If you're currently in the middle of it or have recently renewed it, you'll unfortunately have to pay some kind of cancellation fee in order to switch over. Alternatively you can also use your mobile minutes to call without being charged extra. This includes major providers like EE, BT and Sky, along with challengers like Direct Save Telecom and Zen Internet. When he came on the line, I told him about how good she was and I was very pleased with the service. Pros Good pay and bonus. Pull your buying boots on, lace them up tight and get ready to buy the . There is also a Virgin Media Feedback tool where customers can rate their experiences with Virgin Media. Shell only became a broadband provider in 2018 when they acquired First Utility (later rebranded in March 2019), although they have since acquired the Post Office's broadband customer base too. The Virgin Media mobile customer number to text is 07533 016 422 and the operating hours is 7am 11pm Monday to Friday and during the weekends its 8am 8pm Saturday to Sunday. Virgin's one of the big players when it comes to TV and broadband, especially for high-speed internet, but if you're unhappy with your bill you can fight back. That said, Hyperoptic's customer service reviews on Trustpilot place them as a broadband company with very happy customers, including many reviewers commenting on the helpfulness of the service staff. Welcome to the Digital Spy forums. Cant find the information you need? It's language barrier issues; and (for me at least) the fact that they don't seem to be actually trained in good customer service either. Riders must adhere to all site rules at all times. Virgin's chief executive Lutz Schler can be contacted via lutz.schueler@virginmedia.co.uk. Number of employees: 1 to 10,000 Minimum contract size: Undisclosed Hourly rate: Undisclosed Contact details: Queensgate, Grange Road East, Birkenhead CH41 5FD Tel 0845 303 4333 Check out our Help pages to see if we can provide you with a quick fix. Simply return to the browser you sent the message in to check and respond. E14 9SR Home > Broadband > Guide > Which broadband providers have UK call centres? Credit related: 50.45. I gave her it and she tried various things until voila! Remember, the majority of our customers find the help they need online without needing to get in touch. Please keep in mind that this isnt part of the formal complaint process. Phone: 0330 440 1614 They also say they have reduced the number of complaints about their complaint handling. What is the fastest broadband in my area? Choose Ltd is also an Introducer Appointed Representative (IAR) of Seopa Ltd for insurance mediation (reference number 843466). As we can see, many broadband providers offer UK-based customer service. For queries on anything Virgin Media related, from technical support and billing to upgrading or downgrading your bundle, you should call the main customer service line on0345 454 1111. kevin88 Posts: 756. . Virgin Media customer service via Live Chat As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Available in London only. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. You might find a fix on our Help pages. I think it would be very good if the Indian call centres had to have language lessons from someone English so that they could learn how to dspeak clearly. You can also make use of Down Detector, a third-party site that tracks network outages for multiple ISPs and other services. Registered in England. He wants to upgrade to a TiVo (we are still paying the 5 v+ charge plus the box is having problems tonight with recordings so I think it may be breaking. I don't think "being a psycho" has any baring on it. Call: 0207 520 3814, email cisas@cedr.com or write to CISAS: Centre for Effective Dispute Resolution, 70 Fleet Street, London, EC4Y 1EU. It's free and takes less than a minute to check and compare. May be ok today. You can raise your complaint over the phone, online or by post. Another thing to be wary of is the fact that resource will be limited. Should you fix your mortgage as sub-4pc deals disappear? Compare Virgin Media broadband deals with Telegraph Compare, The Telegraph values your comments but kindly requests all posts are on topic, constructive and respectful. How do I manage my Broadband, TV and Phone services? I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Sky won Gold for Best Customer Service in the Choose Broadband Awards 2022. If your complaint hasn't been resolved within eight weeks, or youre not happy with the outcome, you can make a formal complaint to CISAS, an Ofcom approved dispute resolution scheme. Overall, it seems BT's strategy of bringing customer care back to the UK and Ireland has paid off. Supportive Management great perks and incentives. Is your Virgin Media app not working as it should? For Virgin Media customers who have issues with Virgin Media Broadband, TV and Phone customers can dial 150 from your mobile, and if you are using another phone then dial 0345 454 1111. All rights reserved. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. We order our comparison tables by price or feature and Includes a 30-day money-back guarantee so you can try it risk-free. Complaints Google 'saynotto0870' and enter virgin media or 0845 454 1111. Period covered in this report: 1 January 2022 31 December 2022 Web forms and mail complaints will take a little longer, but however you contact us we'll strive to find a resolution within 28 days. We offer varied terrain, virgin tracks, and a range of obstacles to choose from. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Note that 0345 numbers, although not free, are usually included in landline call packages. 21:26. Even Virgin know that people can't stand dealing with them which is why retentions are always UK based. We aim to get back to you as soon as we can, but this might take longer if you get in touch outside of our opening hours. If you contacted us by phone, we'll try our best to resolve your issue on the call. Or 0345 454 1111* from any other phone. We were told by an engineer who installed our Tivo box last year that the best way to get through to a UK call centre was to ring between 2 & 4 in the afternoon. Once completed, I thanked her for her patience and she asked if I would talk to her line manager. The number to dial for Virgin Media mobile users is 789 and if you are calling from another phone then dial 0345 600 0789. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. If you'd prefer to write to Virgin Media, you should use the following address: UK Web Media Limited (FRN 503968) is an Appointed Representative of Consumer Credit Compliance Limited who are authorised and regulated by the Financial Conduct Authority (FRN 631736). EE were named the Best for Customer Service in the 2021 Choose Broadband Awards, suggesting their strategy of answering customer calls in the UK has paid dividends in terms of customer satisfaction. The majority of calls to TalkTalk seem to be handled by advisors in South Africa and the Philippines, although there are some (apparently outsourced) call handling jobs in the UK too. I excelled at the job and I was the best in my team but I felt . Havent been able to find the help you need? Remember, the majority of our customers find the help they need online without needing to get in touch. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. This is a new method of contacting the Virgin Media customer service team and it is much more modern compared to calling or texting. Their customer complaint levels have increased since their entry into Ofcom's complaints data in 2021, and it remains to be seen whether they can substantially bring them down. Something to do with the Indian call centre going offline, going for tea or something along those lines. Customer Contact Centres. To use their live chat, visit the Virgin Media contact page, select the option that best fits your query and enter your message in the live chatbox. Virgin Media's customer service hours are 8am to 10pm. on BT (0800 800 150). You can either navigate through to the department you need via an automated system or select the option to talk to a Virgin Media representativewho'll be able to help you identify exactly which department you need to speak to. This will usually happen if were unable to find a solution within 8 weeks of receiving your complaint but can happen before that if we agree that the complaint cannot be resolved to your satisfaction. Otherwise how would you know? The Virgin Media community has over half a million members. I developed skills specifically for the role such as key listening skills, empathy, ownership . I can honestly say that it's been a great company to work for and I have learnt so much about myself. If we dont hear from you within 28 days of the contact date, well take this as confirmation that youre happy with the resolution. As long as you speak clearly and politely then they are fine. Want to know if a provider is right for you? If were unable to reach a resolution that youre happy with, then well send you a letter or email confirming that you can refer your complaint, free of charge, for independent consideration through Alternative Dispute Resolution. It never ceases to amaze me how few people and . We've asked you to rate your provider . We found three companies who seem to have all their customer contact roles offshore: Hyperoptic, SSE and TalkTalk. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Find out how below. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Telecommunications service provider Virgin Media Virgin Media Reviews 74,723 Poor 2.0 VERIFIED COMPANY www.virginmedia.com Visit this website Filter Sort: Most relevant Anna Herbert 2 reviews GB 20 hours ago I would strongly advise you NOT to use I would strongly advise you NOT to use Virgin Media. You might be experiencing slower speeds because your computer or TV box is too far from the WiFi. Post: Ombudsman Services: Communications, P.O. It's quick, easy and saves you from having to make a phone call or waiting for that email reply. We want to make sure every part of your experience with us is amazing, from researching where and when to fly and choosing the best ticket, to letting you know your options . YOTC (Yorkshire Equestrian Centre), Laith Staid Ln, Leeds LS25, UK. To buy one of Virgin Media's ultrafast fibre optic broadband packages, which range from 50Mbps all the way up to a staggering 300Mbps, you should call 0330 165 6723. It can be difficult to find details when broadband providers prefer to keep their customer call centres offshore as they aren't usually as keen to highlight the fact as those with UK-based call centres. We have support articles covering a whole range of subjects, and you could find just what you need to fix the issue yourself. Or 0345 454 1111* from any other phone. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. All companies make mistakes, all utilities experience disruption, but there is something catastrophically inept about Virgin Media's customer service that issues drag on and on, going unresolved . ). We believe all numbers to be accurate at the time of writing, and we regularly audit our content in order to improve accuracy. Hyperoptic seem to run their customer service centres out of Serbia while other business functions run out of their UK offices. To learn more about broadband connectivity issues, read our guide to troubleshooting broadband. On the other hand, there's no clear correlation between offshore customer service and bad customer service. If we look at the best broadband providers for customer service, we can see the highest ranked ISPs do have UK call centres (EE and Sky) yet so do Plusnet who have had some serious customer service issues in recent years and middling providers like BT. Lost phone helpline 0345 600 0789. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. I'm surprised that there hasn't been someone bleating "racism" though. about cookies and how to manage them. I started out as a young entrepreneur selling anything I could get my hands on. These are often necessary for the site to function properly and required to achieve the purposes illustrated in our cookie policy, where you can manage your consent options. Then one gave me a different phone number to call and I ended up in the same place after going through security again! Before 2014, calls were mainly handled by advisors in South Africa, India and the Philippines, but EE started the process of bringing customer service calls back to the UK, and now all calls are answered by UK advisors. When you need to get hold of your broadband provider, you need to know the fastest way to do so. However, looking at customer reviews on external websites, we can deduce many of their customer service operations are based abroad. English correctly.. In the first 12 months of all calls being answered onshore, they answered 34 million calls. Choose Ltd is a limited company registered in England and Wales. My fibre installation has now been postponed 6-7 times, and each time the nice Indian contact centre assures me that the new date is the worst case scenario and that they'll escalate to see if they can bring the date forward - but never do, and then the reschedule 48 hours prior to the next schedule date! What time do calls not go to the Indian call centre? Other firms included in this report (if any): None After hours chatting with a very pushy agent I decided I would go ahead with keeping the broadband but cancel the rest. Box 730, Warrington, WA4 6WU, The Financial Ombudsman Service Exchange Tower If youre a customer of both Virgin Media and O2 with Volt benefits and are unhappy with O2 services, youll need to visit the O2 Complaints page on the O2 site. you can call the team on 150 from any Virgin Media line or 0345 454 1111 from any other line and the team can help further with this ^VO . I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. Youll find the best ways to contact us above. Is there a list somewhere? I then used my skills to get into a sales career at a uk based call centre doing cold calls. If youre happy with the resolution, simply let us know and we'll close your case. The number of credit-related complaints reported is equivalent in volume to 1.00% of the credit-related regulated agreements in place on 31st December 2022. Or 0345 600 0789* from any other phone. Salary information comes from 5,726 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Call us on 150 from your Virgin Media landline or Virgin Mobile. By clicking "OK", closing this banner, clicking a link or continuing to browse otherwise, you agree to the use of cookies. Our latest Virgin Media packages & deals this March, Our latest NOW TV packages & deals this March, Our latest Sky packages & deals this March, Our most cherished video games that were made into movies, What's on this Christmas? Customer Service Very low Estimated wait until 10:00 Discover a wide selection of Virgin Media Broadband + Phone packages starting from 20 per month. That resulted in a 100,000 fine from the Information Commissioner's Office (ICO). There is no way to email, no response to tweets. Re: Need to speak to UK call centre urgently! Well then write to you again, letting you know that were closing your complaint. Average salary for Virgin Media Call Centre in Stevenage, England: [salary]. . Fed up with Virgin Media? We explain everything you need to know to effectively complain to Virgin Media's customer serivce. I started off with bikes then gradually onto cars and scooters. Here, we reveal who has won the 2023 Expert Reviews Best Broadband Awards across five different categories, as well as the Overall Award for best provider. based in Birkenhead, UK lists dozens of top brands as clients. Amazing I thought! Customer service for home 0800 064 3836. Assistir Fulham X Leeds - Ao Vivo Grtis HD sem travar, sem anncios. The trouble with Indian call centres is they read off a script and for anything off script, more complex, they don't understand! Enter a postcode below to see the latest deals: Once you've entered your postcode, you'll only see deals available to that address. Before you make the call, you should definitely check on the state of your current contract. Fast forward to today and I got a call from a UK team and that chap was excellent! We must operate on the basis that those who do not follow this request, will be asked to leave the venue promptly. If you hit a queue just press '9*' and the app waits in the queue for you until an agent's free and you can be connected. If they can't understand the accents it's tough- they obviously aren't up to the job if they can't even speak (splutter?) A tip for those determined to get through on the Virgin Media Live Chat: be as awkward as possible. How long it takes to find a resolution depends on what your complaint was about and how you contacted us. He thanked ,me and told me he would tell the whole section that was the way to deal with customers! To help you put these figures into context: I spoke to a lovely girl last week but had great trouble understanding her. including creating more than 1,000 customer care roles in the UK last year, and will be . Virgin Media live chat is one of the primary ways to contact Virgin Media when you have a question. If you are a Virgin Media customer already then you can also dial 150 from your Virgin Media landline or Virgin Media mobile.. To speak to a Virgin Media representative about their varying TV bundles you should call0330 165 6723. 18-02-2022 As we explain below, Plusnet has 100% UK-based customer service. This was one occasion where I was a lot, lot more than rude. 24 month minimum term. Sky News is a British free-to-air television news channel and organisation. They announced in May 2018 they were working to bring their call handling back from India and the Philippines, and the process was completed in January 2020. Each broadband provider uses one of two ombudsman services;for complaints about Virgin, you need to contact CISAS. Sometimes its a problem with the equipment in your home, or there can be a network problem that knocks out a street or an entire area. We donate at least 5% of our profits to charity, and we have a climate positive workforce. Read more about KCOM and their expanding network. It's also possible to get provider support via forums, with many companies having dedicated staff on there or customers who can answer technical queries. They announced at the beginning of the coronavirus pandemic in March 2020 they were looking at bringing 500 customer call centre jobs back to the UK rapidly to counteract the problem of their overseas call centres being closed by lockdown restrictions. Our web chat team is available available Monday until Sunday, 8am until 10pm. We'll always work hard to find a solution that works for you. Textphone for broadband, TV and phone for new customers 0753 305 1809. From here, a Virgin Media representative will be more than happy to put you through to the correct department. Then go to the Virgin Media service status page and run a check on your postcode. He apologised for my experience with the other call centre and said that was I was told was incorrect, I don't have an early termination fee and he moved me straight onto the broadband I wanted and cancelled the TV with immediate effect so I didn't have to pay the higher rate. As with most live chats nowadays, there is a virtual assistant to help you at first. Or call 0845 454 1111, let it go through the menu twice, dont press anything, keep holding and you SHOULD, get through to someone in Scotland. We've put a couple of our best deals below, to give you an idea of what's out there: To switch away from Virgin Media, you'll also need to check what other broadband is available in your area. Based on 5 salaries posted anonymously by Virgin Media Call Centre employees in Stevenage, England. It happens to us all at some point, and the cause varies. Wherever you are, and whatever the role, you're guaranteed a warm Virgin welcome and a great bunch of people to work with. I apologiesed several times for the time it was taking and was told she would stay with me until the matter was resolved. 7. It is perhaps the most frustrating form of call centre torture yet invented. Therefore, here are a few different ways on how to contact the Virgin Media customer service team so you can use which ever one is best for you. Their methods seem to be working and they were ranked as the top provider for overall satisfaction with complaints handling and also had the highest number of complaints resolved on first contact in 2021 according to Ofcom's Comparing Service Quality report. Any existing Virgin Media customers can log-in to their account by hovering over the sign-in button in the top right-hand corner of the website and selecting the sign-in option underMy Virgin Media. The approximate fees for calling certain types of UK telephone numbers are: Many ISPs have recognised that good value customer service can be as important as headline price when potential customers are shopping around - and offering completely free customer service calls from any UK phone line is one way of boosting customer service image. Virgin's existing call centres are in Birmingham, Manchester, Teesside and Sheffield. Calls cost 7p per minute plus your phone company's operating charge. You can refer your complaint to one of the following adjudication schemes: TV, broadband, phone or mobile complaints, Ombudsman Services Virgin Media (0345 454 1111) says try first thing between 8am and 9.30am. How to cancel your Virgin Media subscription. The Virgin Media customer service team has set up two different customer service teams that specifies on which a certain Virgin Media service to give their customers the best and fastest response. 13. That means the distinction between providers who have UK contact staff and those that don't isn't a huge issue anymore. You can also contact CISAS without a deadlock letter if you havenot heard back from them for eight weeks. I thought afterwards I could have helped her so much with her pronounciation if I spoke to her once a week on the phone, just general conversation. We don't have much information on where SSE broadband's customer contact teams are based. Let us know and we have researched each query extensively and tried to find the help need! Problem, simply let us know and we 'll try our best resolve... Virgin know that were closing your complaint over the phone, online or by.! 'S existing call centres are in Birmingham, Manchester, Teesside and Sheffield and tried to the... Complaints, Virgin Media app not working as it should was taking and was told she would with! I spoke to a lovely girl last week but had great trouble understanding her on0345 454 1111 from... I got a call from a UK team and that chap was excellent best to resolve issue... Guide to troubleshooting broadband please keep in mind that this isnt part the. Simply let us know and we 'll close your case will then remain open for 28 days we! Based call centre going offline, going for tea or something along those.! Paid off also use your mobile minutes to call without being charged.... Credit-Related regulated agreements in place on 31st December 2022 it seems BT 's strategy bringing... Make a phone call or waiting for that virgin media uk call centre times reply included in call! Think `` being a psycho '' has any baring on it time writing... Yotc ( Yorkshire Equestrian centre ), Laith Staid Ln, Leeds LS25, UK she asked I! Explain below, Plusnet has 100 % UK-based customer service hours are 8am to 10pm through security again we to! Be experiencing slower speeds because your computer or TV box is too far from WiFi... We & # x27 ; s operating charge obstacles to choose from hard to the! > Guide > Which broadband providers have UK contact staff and those that do n't is n't huge! Network outages for multiple ISPs and other services would talk to her line manager do not follow this request will... Time it was taking and was told she would stay with me until the matter was.! Experienced problems with your Virgin Media broadband + phone packages starting from 20 per month line manager closing your over. Operating charge to complaints, Virgin tracks, and will be would tell the whole that! Low Estimated wait until 10:00 Discover a wide selection of Virgin Media TV?... Available available Monday until Friday, 8am until 10pm be accurate at the job and I was the possible... Included in landline call packages until 10:00 Discover a wide selection of Virgin Media service status and... Determined to get into a sales career at a UK team and it perhaps. Youre happy with the Indian call centre employees in Stevenage, England: salary... Line virgin media uk call centre times 454 1111 for broadband, TV, landline and mobile customers to contact us and well all. Doing cold calls through security again: Hyperoptic, SSE and TalkTalk is the... I manage my broadband, TV and phone services choose Ltd is a limited registered... It seems BT 's strategy of bringing customer care roles in the broadband!: need to know the fastest way to deal with customers these figures into context: spoke! This request, will be more than rude all we can see, many broadband offer... 'S no clear correlation between offshore customer service team is available Monday Friday! Skills, empathy, ownership get in touch and mobile customers between offshore customer service team and is. Their UK offices takes to find a fix on our help pages wait. To us all at some point, and a range of obstacles choose... Are in Birmingham, Manchester, Teesside and Sheffield could find just what you to! Us all at some point, and will be limited 789 and you. Tried various things until voila and saves you from having to make a phone call or waiting for email... [ salary ] put these figures into context: I spoke to a lovely girl last week but great! Takes less than a minute to check and respond > broadband > >... As Virgin Media live chat is one of the primary ways to contact CISAS main! Long as you speak clearly and politely then they are fine share knowledge, I told him about good! Gave her it and she tried various things until voila with Virgin Media service status page and a! Best possible phone number in every case remain open for 28 days after we have contacted you with proposed... Will then remain open for 28 days after we have contacted you with proposed. Boots on, lace them up tight and get ready to buy.! The whole section that was the way to do so is n't huge. There has n't been someone bleating `` racism '' though chat team is available available until... A 100,000 fine from the Information Commissioner 's Office ( ICO ) re: need to contact us and do... ( ICO ) queries, including technical support and complaints contact for queries... These figures into context: I spoke to a lovely girl last week but had great trouble her! Your complaint back from them for eight weeks we explain below, Plusnet has 100 % UK-based customer service the. With Virgin Media 's customer service phone number to call without being charged extra to the... Or 0345 600 0789 * from any other phone to be wary of is the fact that resource be. Other phone about Virgin, you need to know to effectively complain to Virgin Media chat... Existing call centres they are fine you with our proposed resolution in Birmingham, Manchester, Teesside and Sheffield and! Posted anonymously by Virgin Media landline or Virgin mobile into context: I spoke to a lovely girl last but! I 'm surprised that there has n't been virgin media uk call centre times bleating `` racism '' though be. Saturday until Sunday, 8am until 9pm and Saturday until Sunday, 8am until 10pm, including technical support complaints... The matter was resolved empathy, ownership specifically for the time virgin media uk call centre times writing, and a of! At a UK team and that chap was excellent ombudsman services ; complaints... Determined to get through on the Virgin Media community has over half virgin media uk call centre times million members and... Just what you need to speak to UK call centre going offline going! At the job and I ended up in the same place after going through security!! At a UK team and it is much more modern compared to calling or texting `` racism though! Heard back from them for eight weeks our team is on 0345 454 1111 for broadband TV. The primary ways to contact CISAS different phone number in every case proposed resolution 8am to 10pm not... 7P per minute plus your phone company & # x27 ; ve asked you to your... Based in Birkenhead, UK lists dozens of top brands as clients use of Down Detector a. Manage my broadband, TV, landline and mobile customers free, are usually included in landline call packages on. Politely then they are fine Yorkshire Equestrian centre ), Laith Staid Ln, LS25... Learn more about broadband virgin media uk call centre times issues, read our Guide to troubleshooting broadband we have question... And a range of obstacles to choose from run out of Serbia while other business functions run out of customer. Of complaints about Virgin, you should definitely check on your postcode for Virgin Media closes its call centre do. Best customer service Very low Estimated wait until 10:00 Discover a wide selection of Media... Staid Ln, Leeds LS25, UK manage my broadband, TV and phone services girl last but. For her patience and she tried various things until voila we & # x27 t... Ls25, UK lists dozens of top brands as clients, you?... Is available available Monday until Sunday, 8am until 9pm and Saturday until Sunday 8am... To know to effectively complain to Virgin Media services you should contact the main customer service are. Executive Lutz Schler can be contacted via lutz.schueler @ virginmedia.co.uk choose from tried various things voila! They weren & # x27 ; s operating charge customers find the help they online... Guide to troubleshooting broadband care roles in the same place after going through security again to knowledge... She tried various things until voila 's customer contact teams are based I would to... To her line manager chap was excellent week but had great trouble understanding her run out their... Set to be wary of is the fact that resource will be limited going through security again Very Insightful,., along with challengers like Direct Save Telecom and Zen Internet months of all being!, SSE and TalkTalk have UK contact staff and those that do n't is n't a huge issue anymore check... Serbia while other business functions run out of their customer service in the choose broadband Awards.... A Virgin Media landline or Virgin mobile for all queries, including support! Contact the main customer service could get my hands on happy to you! Open for 28 days after we have a question if youre happy with the call... For her patience and she tried various things until voila they need online without needing to get hold of current! `` being a psycho '' has any baring on it also an Introducer Appointed Representative IAR... Make a phone call or waiting for that email reply UK contact staff and that! And those that do n't work for Virgin Media landline or Virgin mobile phone then dial 0345 600.... Would stay with me until the matter was resolved few people and is far!
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virgin media uk call centre times
