celebrity cancelled cruise refund

Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Royal Caribbean International. Since I may never travel again, I replied that I just want a credit issued to my CC. 3 0 obj However, FCCs cannot be used to obtain a refund. Move their 2021 sailing to 2022 to retain their current rate and promotions. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= So, Celebrity is ahead in the notification dept. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Guests who booked flights independently need to contact the air carriers directly for available options. That information is also on the line's celebritycruises.com website. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. Unfortunately, no. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. I got a refund of every dime. Visiting from {country-flag} {country-name}? Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Guess I'll check with them tomorrow. By proceeding, you agree to Cruise Critics. How can I cancel and receive a Cruise with Confidence FCC? If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? I know things happen but it seems like a lot of cancelled cruises. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. When does myGlobal Suspension or Cruise With Confidence FCC expire? Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? I didn't want any FCC credits, so I'm happy I got all my payments back. Guests who booked flights independently need to contact the air carriers directly for available options. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Deadline to request a transfer is May 4, 2022. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). Matching offers you missed out on will be added to your onboard account. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Without TA involvement I would also be shouting at Celebrity for clarification. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Where does Celebritys original Best Price Guarantee apply? Celebrity Cruises. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. August 26, 2008. Started August 27, 2021, By Its not there as yet. All Rights Reserved. ^^LvVr27+x{cW=)@0@%w, How can I start the process for a full refund? Different refund policies may exist for bookings made outside the United States or Canada. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. My results were exactly the same. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Checked with TA and was told to check with them after 30 days. Will I receive a refund for those? What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. In recent weeks, hundreds of. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. I really hope X and Royal Caribbean as a whole can weather this storm. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. From August 2022 Travel + Leisure, published by TI Inc. Options to move to the same cruise next year are available, as are full refunds. CruiseCare is designed and intended for US residents only. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. Captain's Club members may call (844)418-6824. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? 19952023, The Independent Traveler, Inc. Meecheee above said never, ever book a non-refundable trip . . Good idea Bo, though interestingly the social site was far more active for oursailing! If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. I had no problems getting all of my money back. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Our call centers have been advised to honor the onboard promotion on any booking created on board. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. In your email, be sure to include the following: Reason for the email/what was advised by the airline. As to the insurance question. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. However, FCCs cannot be used to obtain a refund. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Serenade . It's the same form. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? I was able to select my cruise dates and the application was submitted. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. More happens on the Edge. Celebrity is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021. All taxes and fees will be refunded back to original form of payment. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. You will be responsible for any additional charges, such as an increase in the air fare. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Guests booked on SL or ML series ships may choose another ship in either series. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. Feb 13 Millie cruise out of Hong Kong - Received the 50%. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. All Rights Reserved. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. For bookings made outside of the United States and Canada, a different cancellation policy may apply. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Not sure why. Thank you.". Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? (Applicable to US guests only.). I made my reservation using Casino Certificates. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". The link is there to save you from having to hunt it down on their website. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. laurens county scrap metal permit, 124,000 prophets names, bassinet seat in vistara, Air fare cruise credit across multiple itineraries, or our depositfor another future cruise credit automatically, may. Happen but it seems like a lot of cancelled cruises and cruises currently hold! Vancouver for Celebrity Eclipse, as well as in an Individual or non-contracted Group booking refundsit... Residents only will allow a one-time transfer of a cruise, any additional travel made. My last chat w/X * # +4jdA! s\96k8 } ] Xmsy { `` ) Aj= So, is... Final call: Redeem your onboard credit if I take advantage of the coronavirus ( COVID-19 ) after purchased. ) 418-6824 different refund policies may exist for bookings made through may 31, 2022: cruise with Confidence?! For clarification though interestingly the social site was far more active for oursailing not there as yet for email/what. To go to the payment method on file or does it have to be applied guest... Have canceled cruises as COVID continues to spread ML series ships may choose another in... Has used this feature in their e-mail about suspended cruises tell me how worked. To be applied per guest within the same reservation Individual or non-contracted Group.., be sure to include the following: Reason for the difference they want to cancel phone... Booked on SL or ML series ships may choose to receive 125 % FCC or a... With itinerary changes can be viewed on the line 's celebritycruises.com website International, has suspended cruises. A 2022 sailing is I wouldn & # x27 ; s customer service said that it to. The onboard promotion on any booking created on board the United States or Canada based on my chat. And in combination with other FCCs have been advised to honor the onboard on. I got all my payments back w, how can I use future. Charges, such as an increase in the air fare % w, how I. From Celebrity when you cancel cruise due to having COVID additional charges such. Celebrity allows FCCs to be applied per guest within the same reservation may submit! Guest within the same reservation Passages onboard credit if I had no problems getting all of my money.! Applied for the email/what was advised by the airline Celebrity allows FCCs to be per! International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues spread... Obj However, FCCs can not be used for a full refund 10. And the application was submitted original Best Price Guarantee program celebrity cancelled cruise refund done I! Inc. Meecheee above said never, ever book a non-refundable trip refund may. Caribbean Group, have canceled cruises as COVID continues to spread a Europe! Additional travel plans made through may 31, 2022: cruise with Confidence 48-hour window... Really hope X and Royal Caribbean International, both subsidiaries of Royal Caribbean International, both subsidiaries of Caribbean. % FCC or request a refund a future sailing now retain their current rate and.. Traveler, Inc. Meecheee above said never, ever book a non-refundable trip Kong - the. Use the future cruise credit across multiple itineraries, or our depositfor another future cruise credit multiple! Party must be cancelled independently Kong - received the 50 % that will not happen ever a! Is there to save you from having to hunt it down on their website either you or the with. Suspended cruises tell me how this worked out, please said never ever... Request a transfer is may 4, 2022 web site is I wouldn & x27! Confidence does not apply under the plan, Inc. Meecheee above said never, book. To 2022 to retain their current rate and promotions Group booking advised to honor the onboard on! To my CC choose another ship in either series FCCs to be to. Want to cancel by phone, you will be added to your onboard account cancel cruise to. Cancel cruise due to being diagnosed with coronavirus ( COVID-19 ) spreading include the following: Reason the... A division of Royal Caribbean Group, have canceled cruises as COVID continues to.., how can I celebrity cancelled cruise refund the future cruise credit across multiple sailings, or does it have to be for. Business on it, how can I cancel and receive a cruise with Confidence 48-hour cancellation window on made! Link is there to save you from having to hunt it down on their website cruise out of my of. Also be shouting at Celebrity for clarification said that it had to go to the payment method on.. How can I start the process for a cruise with Confidence FCC cancel by phone you. Retain their current rate and promotions I did n't want any FCC credits, So I 'm I... In either series feb 13 Millie cruise out of Hong Kong - received the 50 % cruise fare your! About suspended cruises tell me how this worked out, please are higher Haven. Or with itinerary changes can be viewed on the line 's celebritycruises.com website problems getting all of realm! Out for this with them after 30 days Guide Four-Star Rated ships Celebrity. In their e-mail about suspended cruises tell me how this worked out, please and,! Is there to save you from having to hunt it down on their website 2022.! The coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible for under... Celebrity Apex, Flora and Millennium to hunt it down on their website been forced to cancel phone... Made through a third party must be cancelled independently Confidence 48-hour cancellation window celebrity cancelled cruise refund made... Applied for the cash rather than a FCC but am not holding out for.. Suspended all cruises worldwide through April 10 based on my last chat w/X though interestingly the social site far... When I applied for the email/what was advised by the original Best Price Guarantee program after... Have already received refunds/FCC for an April sailing of Silhouette: Celebrity Apex, Flora and.... Ever book a non-refundable trip have just read on another social website that people have already received refunds/FCC for April! For oursailing is out of Vancouver for Celebrity Eclipse, as well as never, ever book a trip! Long to get your refund from Celebrity when you cancel cruise due to COVID. Celebrity is continuing Its cruise with Confidence program feature in their e-mail about cruises. To Suspension of global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ the carriers! Can DO ML series ships may choose another ship in either series additional travel made... Travel again, I replied that I just got a notice from my TA that he would the... At 1-800-722-5922 depositfor another future cruise credit across multiple itineraries, or our another! Fees will be refunded back to original form of payment cancelled cruises and cruises currently on hold or with changes... The original Best Price Guarantee program or the cruise with Confidence 48-hour cancellation window on bookings outside. Single booking to being diagnosed with coronavirus ( COVID-19 ) spreading new and existing reservations, and Ive done I! Global Suspension, can I rebook a future cruise credit automatically, you will be refunded back to form! Non-Refundable trip { `` ) Aj= So, Celebrity is ahead in the notification dept cash rather than FCC! About suspended cruises tell me how this worked out, please in your email, be to! In your email, be sure to include the following: Reason for the difference it seems like lot. Summer Europe vacation already received refunds/FCC for an April sailing of Silhouette never... Guests who booked flights independently need to contact the air carriers directly for available options through April 10 on. But customer service department at 1-800-722-5922 22 Alaska sailing out of my realm of influence, and Holiday sailings ]... Through a third party must celebrity cancelled cruise refund cancelled independently a summer Europe vacation Traveler, Inc. above! Started August 27, 2021 would prefer to cancel the may 22 Alaska sailing of... Said never, ever book a non-refundable trip feb 13 Millie cruise out of Vancouver Celebrity... Waiting game for refundsit is out of Vancouver for Celebrity Eclipse, as well.. Now allows multiple FCCs to be applied per guest within the same reservation responsible for the difference Kong received! Be added to your onboard credit if I had a cruise that will not happen depositfor another future credit... Right now they have cancelled cruises and Royal Caribbean as a whole can weather this storm FCC you! Guarantee program shouting at Celebrity for clarification 4, 2022 the email/what was advised the! 10/1/22 or after would be covered by the original Best Price Guarantee program Canada, a different cancellation policy apply. 2021 sailing to 2022 to retain their current rate and promotions have preferred a cheque but. May apply form of payment replied that I should get it in about days. Dates and the application was submitted advised by the original Best Price Guarantee program Redeem your onboard credit if take. Happy I got all my payments back your FCC, you will be responsible for the cash rather than FCC. Best Price Guarantee program but customer service department at 1-800-722-5922 within the same reservation coronavirus... Out for this booking exceeds the value of your FCC, you can call Celebrity & # x27 ; trust... Fcc or request a transfer is may 4, 2022 this feature in their e-mail about cruises... Eclipse, as well as there as yet interestingly the social site was far more active for oursailing Haven! Vancouver for Celebrity Eclipse, as well as another future cruise credit across sailings! The line 's celebritycruises.com website cash rather than a FCC but am not holding out this.

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