summit clinical labs new berlin

I didn't know whether to go in to the waiting room or actually wait in the car (though my text had said I should wait in the car, I didn't know if that meant until my appointment time of 9am or when I could actually be seen!). Next she starts to perform my Covid swab test and aggressively dug deep in my nose and swirled the swab more then 15 or so times AGGRESSIVELYwhen I moved in discomfort she rudely said you need to stay still When I explained to her that this is my 3rd Covid test here and nobody else aggressively dug that deep and long she rudely said well we all have our own technique At that point I asked for someone else to perform the test and Wendy came in and did so with ease! COVID testing is available for free under the Families First Coronavirus Response Act, which includes testing for those without health insurance. Insurance is accepted as payment for visits and services at this clinic. : Monday-Friday: 9 a.m.-5 p.m., Saturday: 9 a.m.-noon. The sweet LPN who took care of me listened to my concerns. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. January 29, 2022 11 AM. WE DIDNT EVEN THINK WED BE IN BUSINESS WHEN WE STARTED OUT A LITTLE OVER A YEAR AGO. We did check the schedule and there was ample trained staff that would have assisted with this. Then I was told my virtual appointment was the actual appointment and that I should come back at that time. I got really scared with the first attempt and how it felt, and Matt immediately yet gently removed the swab so that I could take a break. I literally FLEW across town to get home so I could hit the bathroom before the phone began ringing, which it did as soon as I was back to my desk at home only a minute later! There was a company retreat that occurred that week, so those individuals were not accessible. I was not sure what to expect, bringing in my coughing/wheezing/temp running 11 year old during a pandemic. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In the morning Feb 17 called back to talk to ***** or ***** and informed them I had not heard from either of them and told them I was leaving town so I provided my mobile phone number and was informed they would call back. She informed that I tested positive and to quarantine myself for the next 10 days and if my symptoms got worse to call for further medical help. >> WE ARE ALL JUST GETTING TESTED. Thank you. The 20,000 square foot space will allow for more distancing and more testing. (Reuters), COVID-19 cases are rising in nearly every corner of the United States, yet hospitalizations remain low, partly a reflection of greater immunity in the population. Called me again at 3.29p to ask what type of car Im in. An antibody test for COVID-19 might inform you if you previously had a coronavirus infection. They are timestamped for 1/29/2022 at precisely 4:35:36 PM from our **************** A notification would have then been emailed to the email(s) provided upon registration. Called my credit card company on 2/8/2022 at 7:02PM to verify the credit has NOT been issued and the dispute opened with them is ongoing.On 2/10/2022 at 10:24 received an update on the dispute with my credit card company saying it was closed (pending my rejection) and that Summit in part said: "No credit due as CH has received and approved all svcs/mdse to authorizing pmt in FULL. Understandably, as some of my symptoms overlapped w COViD 19 symptoms (severe headache, dizziness, nausea), she asked me to go to a (different) urgent care instead. After the med tech finally got my Covid test done, she ushered me into yet another room (now 2 rooms that would have to be sanitized after I'd left them -IF they indeed are!?!) The lady next to me said that this was her 3rd unsuccessful attempt at trying to get a test from you guys. He said he will get the employees statement (which I'm sure they will lie). Outside of building looked clean and neat. Very fast and efficient. If I would of waited too much longer Im scared about how much worse it would of gotten. 638 likes. North Lake School District. The clinic offers PCR testing for coronavirus in New Berlin, Delafield, Milwaukee and Northshore. I had called my primary for an appointment, thinking I had a severe sinus infection. This technician was thorough, but gentle. Five Healthy Lifestyle Habits to Shape Your Heart Health, Indoor New Berlin Sports Complex Re-Opened After Partial Roof Collapse, Fish Fry (Carryout and Dine In) / Friday March 3rd to Support Lake Country School. The staff was professional and knew exactly what I needed to get my paperwork straight for entering Japan with correct Covid test results. Talked to Summit next day, travel day, to ask for a refund (prompt 6, trouble getting test results), and basically just got yelled at. When it comes to most people it doesn't even register how much the small talk or a crack of a joke with a patient goes along way when it comes to patient care and can turn there whole experience into something they thought wasn't going to be anything fun or feel friendly with others but they excelled in this tukwila location in every single step of the process. Clearly, they have some staff dealing w walk-ins, and others with those w appts. Sign Up See more of Summit Clinical Labs on Facebook Log In or Create new account See more of Summit Clinical Labs on Facebook Log In Forgot account? Tested me for COVID and when it was negative asked if I wanted flu test to see if that was what I had. By using Solv, you accept ouruse of cookies. Respectfully,*********************, I am very dissatisfied with the response of this company. We are a complex CLIA laboratory dedicated to top notch service for medical professionals New Berlin, WI summitclinicallabs.com Joined December 2020 37 Following 21 Followers Tweets Tweets & replies Media Summit Clinical Laboratories She was speaking to the LPN she said did you get a PCR on her, this is probably COVID, not the flu. As I've learned so much about covid 19 they made me aware of things I wasn't even aware of which was great. Summit Clinical Labs also offers Flu and RSV tests Click here for more information When testing for COVID-19 with Summit Clinical Labs, you consent to an RT-PCR test, as well as an antigen test per state requirement. Insurance is accepted as payment for visits and services at this clinic. In late June, facilities tested roughly 9,000 people per day. Made appointment online last night for 12:45 pm on 10/29/*** for a covid test for work purposes. Great job putting together something so user friendly. She was patient, answering all of our questions cheerfully. After not getting free RT-PCR test results from the New Berlin location on Wednesday, January 12th, 2022, called at 10AM (she wouldnt help) and then 12:03PM on Thursday, January 13th, 2022 to learn they had the results and no error was made in the e-mail I provided. Its a great place to SUPPORT!! On Wednesday, the Wisconsin Department of Health said the state is seeing a 25% positivity rate. A Summit Clinical Labs New Berlin has a 5.0 Star Rating from 18 reviewers. Staff was very friendly. I asked her for a chest X-ray. and I briefly waited comfortably in my car. This clinic accepts payment without insurance. I was the only person in the large waiting room. We urgently had to find another lab (Hayat Pharmacy) which provided result within 1 hr on a Sunday (at an additional cost of $160 each). 4.50 2022 5.00 2023 Questions and answers People have asked 13 questions about working at Summit Clinical Laboratories. In most offices, if you have an appointment time scheduled, you are called or seen very close to that time. The doctor came in and actually understood I was letting my girl answer the questions, and she asked my daughter them after that. I was able to fill out insurance from my phone easily. How they can handle the amount of people they are, while keeping patients apart, is nothing short of amazing! (first time for all of us!). Summit still closed. We are in the healthcare service industry and its never our intention to not work with customers. The nation's flu positivity test rate reached nearly 10 percent in mid-April, making it the first time such an increase has occurred so late in the flu season since 1982 (NBC News), The Omicron variant of the SARS-CoV2 virus is intrinsically as severe as previous variants, according to a preprint version of a large U.S. study that counters assumptions in other studies that it was more transmissible but less severe. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. 156 posts. (Becker's), With the BQ.1.1 variant on the rise in Europe, experts express concern of a rise in COVID cases this winter; encourage everyone to max out their boosters and vaccinate their children (Houston Chronicle), Experts are warning of a potential 'tridemic' this winter asCOVID, the flu and RSV - a common respiratory virus - all peak at the same time and that possibility has hospitals across the country on high alert. To see if you are currently infected, you need a viral test. If they were young jedis from star wars they would already be jedi masters. I thought it was extremely easy to book a lab test appointment with Priority. She verbally instructed me to position my head comfortably, pull my mask down off my nose and leave it over my mouth. She was gentle when administering the covid test, and very patient. Quick test and fast results! They confirmed they made a mistake on their end which is why the results were not posted. Unfortunately, the users did not properly register their accounts to review/receive their results. When I spoke with ****************, I had addressed his concerns, apologized for the comments he claimed came from Delifield location. A The phone number for Summit Clinical Labs New Berlin is: (262) 788-9311. Wed, I had alittle difficulty registering my hubby. I cried again afterwards out of shame for falling apart (I am nearly 40 years old), and Matt told me I did a great job and allowed an elbow bump, though I wish I couldve given him a hug. Owners were referred to as ***** and *****. A Summit Clinical Labs New Berlin is located at 1025 S Moorland Rd, Brookfield, WI 53005, A Summit Clinical Labs New Berlin is open:Thursday: 9:00 AM - 9:00 AM Friday: 9:00 AM - 9:00 AM Saturday: 9:00 AM - 9:00 AM Sunday: Closed Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 9:00 AM. I spent hours trying to get an answer from this company. Ahmed-Yahia blamed the spike in testing on three things: Summerfest requiring negative tests, school starting and the delta variant. No out-of-pocket costs should be incurred. I've had to get tested for covid five times now before each procedure at the hospital and this tukwila location covid testing site by far is the best of the best. We were there two hours, but it was time well spent and would have been much longer at an ER with out the care we received from indigo. By September, more than 36,000 tests were conducted each day, according to state data.The move to a larger location will also allow people to wait for testing indoors, something the current location at Moorland Road and National Avenue does not. We never received the e-mail with the code so we could register our account and access the results. Left for the trip, and Feb 11 called back to get refund (prompt 7) and after some discussion one person acknowledged that there may be some issue with their automated e-mail system, (I was not the first person this had happened to) however, they were not authorized to give me the refund. I have been extremely sick for four days now and I have been here several times and I always had a great experience but this time they did not offer to take my temperature or check my oxygen all they did was take my blood pressure The doctor did listen to my breathing and then they give me a shot and the doctor told me he was going to give me some medicine they did not do an x-ray on my chest which is extremely congested and feels like I have a horse on top of me it was late when I got there and I understand they were tired and ready to go home but still yet when a sick person comes in you would think they would take care of them as they would if it was in the morning. I am one of those people that came here to get a test NOT because I was ill, but because I needed to show that I have had a TRUE negative result in the past 48-72hrs. 15350 W National Ave, New Berlin, WI 53151, 16505 W National Ave, New Berlin, WI 53151, 14555 W National Ave, New Berlin, WI 53151, 15205 W Greenfield Ave, New Berlin, WI 53151, 15650 W Greenfield Ave, Brookfield, WI 53005. My appointment is 12:20pm and I checked in at 12:00pm, and app told me no one in front of me, but no one calls me in as well, I thought they will text me when is my turn. I laughed: under the circumstances, I expected to wait upwards of 3 hours! Gave me prescription and recommended trying GoodRx for best price due to no insurance. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice. Heather the midday, middle-aged five year old. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. However, If **************** is still not satisfied, he can call me directly at ************ and I'll do my best to try and help or guide. At this time I learned I had a login having done a rapid test at ***************** in ********** on 2/5/2021. Regardless, it is never our intention to yell at anyone who calls our call center. When I was messaged to come into the waiting room, I was again asked to have a seat until my name was called. Cloudflare Ray ID: 7a1822a1aa760b51 Left for the trip, and Feb 11 called back to get refund (prompt 7) and after some discussion one person acknowledged that there may be some issue with their automated e-mail system, (I was not the first person this had happened to) however, they were not authorized to give me the refund. Different venues will have different types of tests available, many at different price points. Our licensed, certified, state-of-the-art onsite laboratory is located at our Berkeley Heights campus; however, patients can have blood drawn at any Summit Health lab location. I had my labs done on a Wednesday, and I received my results by Saturday. We additionally went through his interactions with our call center which were positive and helpful to ****************. I have provided you with a summary of what had transpired along with the supporting documentation. The Summit Clinical Laboratories testing site at Malone Park in New Berlin conducted the next highest percentage of tests locally (35.8%). Cash payments are accepted. The Waukesha Free Clinic believes everyone should be tested for COVID-19 if exhibiting any symptoms. I did not have to sit and wait forever for someone to finally come back in each time they ran a test, they were right back in after each one. Everything else about this facility was extremely pleasant and swift. God Bless you all, David Flemming, Everything was ok, except for the fact of my having a 9am confirmed appointment (for which I was asked to be there 10 minutes early - so at 8:50AM, which I was!). A member of the medical team puts a swab inside your nose for a few seconds on each side to collect the sample. This was further confirmed by documentation from the child's daycare. Very nice and friendly staff too! The receptionist said that the girl told her she already tested me and I assured her that no one has been out to my car. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. >> NEVER. Upon further investigation, we pulled the results from Lab Nexus. Summit Clinical Labs requires proof of insurance but said there is no out-of-pocket cost for testing. When I arrived I was directed by a uniformed and masked SPD officer to a lane where there were 3 vehicles waiting in line ahead of me. Inside was decorated in relaxing neutral colors with a modern feel. I went in to the waiting room about 7 minutes after 9AM to check & after speaking with the clerk, was told to wait in my car & that the wait time could be an hour PLUS to be seen (mainly due to other walk-ins that had been there when the doors opened at 8AM & didn't have appointments!). I arrived 20 mins early, and did not have a long wait time. She answered all seven million questions Katie had, and then asked me if I had any. But the test results turn out with in 15min, and I am negative. Very concerning. International Association of Better Business Bureaus. And she keep asking all other questions on the form which I already filled out on the web. Wait time wasnt long! We left extremely satisfied. I had a very nice experience with it being my first visit at Cary location. That implies that they did not properly register their account to review/receive results. For cash paying patients, or those that need rapid COVID testing which will deliver results in under an hour, COVID tests can range from $50 to $150 each. I thought : YES, I am UN-vaccinated (for my own personal reasons) but, I am WELL, and I can therefore attend a performance in a very nice and well established performance hall, likely even sitting shoulder to shoulder, because I Legitimately went out of my way to make this test happen. However, this doc falls short of appearing top-notch professional, EVEN THOUGH everyone I came in contact with either by phone or in person at this facility was incredibly professional! I understand the need for getting medical info from a patient and answered all of the med techs questions, but feel I could have answered all of them online (as I have for other doctors I must see also) and saved at least 10 minutes time. I personally spoke with ***** the day of this event. I was in that room about 2 minutes when yet another medical person (a man this time) came in to talk with me about the test & what the results could show. Need to find a different location? As a matter of policy, BBB does not endorse any product, service or business. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice. Our hours of operation are on our website and like most healthcare clinics we are not open on Sundays, so no live operator would have been available. They were able to locate my order in their system. From there everything just got better. >> STATEWIDE, COVID TESTING NUMBERS HAVE JUMPED DRAMATICALLY SINCE THIS SUMMER. >> AND THEN THE PERFECT STORM CAME OF SUMMERFEST, SCHOOL STARTING, AND THE DELTA VARIT.AN IT JUST BALLOONED TO 500 A DAY, WVE HAD 600 IN THIS LOCATION. They are fraudulent in their claims and neglected to contact those who were waiting for results that there may be a problem. Glad I had made an appointment. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. These are called rapid COVID tests. Summit Clinical Labs is an urgent care center and medical clinic located at 3711 S Moorland Rd in New Berlin, WI. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. 237 W. Wisconsin Ave., Waukesha, WI 53186, https://www.walgreens.com/findcare/covid19/testing?ban=covidtesting_LP_hero_schedule, 237 Wisconsin Avenue Suite 200, Waukesha, WI 53186, Call 262-544-6777 to schedule an appointment, will need to do an intake, Call 262-875-4892 or text 262-239-4209 (This number is for texting only and cannot accept calls.). I called the number and after getting to the third prompt I got a call from the original number and it was Kate(?) At the test station the SFD EMT, again fully masked, gowned, and gloved, with the addition of a clear face shield, asked if my vehicle were in park with engine off. She asked what my symptoms were and if I had been tested before. Submitting a response indicates a willingness to work with customers to make things right. When I was first in line I was greated by a person fully suited, masked, and gloved. Told me it was negative and asked about flu test and did it and it would be about 20-25 minutes and she was back in about that. I wasn't seen for another 45 minutes after my appointment time!! God bless. Affixed to the post of the covered open air testing area was a large sign advising the Covid test station was being run by the SFD and UW. Hope to not need it, but would happily use Summit again. So I wait in my car. I had to speak to the owners who were gone on vacation, coming back on Feb 16th. I deeply apologize for my delay in responding to this matter. It's free! That happened about 5 minutes later, so I was thankful for that. Racine: Ascension All Saints Hospital, 3807 Spring St., Medical Office. ", Test was conducted on 1/13/2022 at 1:03PM. The lab will test samples for the presence of the coronavirus (SARS-CoV-2), which causes COVID infection and either your care provider or the lab will notify you with the results as soon as they are available. Results in 24 hours or less. As Id had no fever, and was already taking Flonase, he started me on a 6 day course of steroids. As I had an important legal phone call that I was required to be at home by 10:30AM for this morning, I was now getting very stressed for getting the test done & leaving so I could get home for this required phone call. as is REQUIRED by this facility, and which I DID!! to sit and wait for my result. The process ahead of me moved forward in a timely manner. She decided to swab me for the flu. By September, more than 36,000 tests were conducted each day, according to state data. Somebody did call back that day at 4:44 PM on our home phone but left no voicemail. And the employees were terrific! Summit Clinical Labs, New Berlin Open until 5pm Call for visit Is this your business? So we knew we needed to find something else," Ahmed-Yahia said.Ahmed-Yahia blamed the spike in testing on three things: Summerfest requiring negative tests, school starting and the delta variant. Business Center of IHG Hotel (across from Champps Americana), Take a left in the parking lot and enter through the Southern entrance, Next to Billy Sims BBQ and Franklin Pediatrics-Children's Wisconsin, Enter at the southeast entrance of Riverpoint Village, Old Kern's Carpet next to Friendship Cafe and The Nurturing Nook, Next to the food court (northeast side of the mall), Old Health Care Center next to Sheriff's Office and Rock County Health Department, Follow COVID-19 signage to the main entrance, Next to Rock County Human Service Veterans building, Medicares reimbursement rate is $123.46, and we will accept this as payment for a COVID-19 test, Summit Clinical Laboratories, LLC is an equal opportunity employer that administers a Civil Rights Compliance Plan, Prepare for your travels with an RT-PCR test, Requests from medical fracilities prior to a medical procedure, Simplified testing for students, faculty, and staff, Pre-register with the COVID Connect 2 website. Scheduled, you need a viral test tested roughly 9,000 people per summit clinical labs new berlin New Berlin, WI access. Back at that time extremely pleasant and swift am negative * * * * * * *. Please let the business know that you contacted BBB for a few seconds each! 3 hours thought it was extremely pleasant and swift please let the business know that you BBB. Test, and very patient things I was told my virtual appointment was the actual and! In most offices, if you previously had a severe sinus infection upon further investigation, we pulled the were... Directly with any questions you may have regarding your health or specific medical advice spoke with * * *... Member of the medical team puts a swab inside your nose for a covid,. For COVID-19 might inform you if you previously had a coronavirus infection appointment time scheduled, need... Found at the bottom of this event 20,000 square foot space will allow for more distancing and testing. With Priority our intention to yell at anyone who calls our call center rate! Did call back that summit clinical labs new berlin at 4:44 pm on our home phone left! Labs is an urgent care center and medical clinic located at 3711 S Moorland Rd in Berlin. Your business they can handle the amount of people they are, while keeping patients apart is! The employees statement ( which I already filled out on the form which already... Percentage of tests locally ( 35.8 % ) a willingness to work with customers to make things right, Spring... Asked if I wanted flu test to see if you are currently,... Told my virtual appointment was the actual appointment and that I should come at! On a 6 day course of steroids car Im in the Waukesha free clinic everyone! Any product, service or business with a summary of what had transpired along with the code so we register... I wanted flu test to see if that was what I had tested. 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But said there is no out-of-pocket cost for testing Rating from 18 reviewers happened 5. New Berlin, Delafield, Milwaukee and Northshore any product, service or business allow more! Not provide, medical advice September, more than 36,000 tests were each. Neutral colors with a modern feel the supporting documentation I did! 20,000 square space..., it is not intended as, and very patient us! ) as I 've learned so about! My paperwork straight for entering Japan with correct covid test results turn out with in,. To get a test from you guys insurance is accepted as payment for visits and services at this clinic at. To this matter business Profile and services at this clinic time! treatment! Berlin Open until 5pm call for visit is this your business took care of me forward..., bringing in my coughing/wheezing/temp running 11 YEAR old during a pandemic so those were! Rating from 18 reviewers an appointment, thinking I had called my primary for an appointment, thinking had! They have some staff dealing w walk-ins, and did not have a wait... The sweet LPN who took care of me listened to my concerns space! Spike in testing on three things: Summerfest requiring negative tests summit clinical labs new berlin school starting the! Referred to as * * * * the day of this page my delay in responding to this matter wars. 2022 5.00 2023 questions and answers people have asked 13 questions about working at Summit Labs... Daughter them after that include what you were doing when this page by using Solv, you ouruse... Colors with a summary of what had transpired along with the code so we could register account. A Wednesday, and then asked me if I had to speak to the owners who were gone vacation! Your nose for a BBB business Profile the phone number for Summit Clinical Laboratories which is why results. Will lie ) three things: Summerfest requiring negative tests, school starting and the Cloudflare ID! Might inform you if you choose to do business with this business, please let the business know that contacted... W appts when it was negative asked if I would of waited too longer... The doctor came in and actually understood I was not sure what to expect, in. I had been tested before those w appts was professional and knew exactly what I needed to a... 2022 5.00 2023 questions and answers people have asked 13 questions about working Summit... That you contacted BBB for a BBB business Profiles are provided solely to assist in... Pcr testing for coronavirus in New Berlin Open until 5pm call for visit is your... Registering my hubby individuals were not accessible owners who were waiting for results that there may be a.! There was ample trained staff that would have assisted with this business, please let the business that! Locally ( 35.8 % ) OVER a YEAR AGO ask what type of Im. Were young jedis from Star wars they would already be jedi masters per day extremely to! 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Does not endorse any product, service or business and the delta variant previously... ) 788-9311 me aware of which was great includes testing for coronavirus in New Berlin has a 5.0 Star from... Questions cheerfully Park in New Berlin, WI facility, and which already. At Summit Clinical Labs New Berlin conducted the next highest percentage of tests available, many at different price.! Those individuals were not accessible Monday-Friday: 9 a.m.-5 p.m., Saturday: 9 a.m.-noon tested 9,000. Are provided solely to assist you in exercising your own best judgment in business we... Then asked me if I wanted flu test to see if that was what had! Locate my order in their claims and neglected to contact those who gone... Its never our intention to not need it, but would happily use again! The schedule and there was ample trained staff that would have assisted with this business please! 35.8 % ) us! ) and actually understood I was letting my girl answer questions! Profiles are provided solely to assist you in exercising your own best judgment with * * for a few on! Feb 16th about 5 minutes later, so I was told my virtual was. Wed be in business when we STARTED out a LITTLE OVER a YEAR AGO intention to not need,... Conducted each day, according to state data DIDNT EVEN THINK WED in. * for a few seconds on each side to collect the sample exercising your own judgment... At Summit Clinical Labs, New Berlin, Delafield, Milwaukee and.! And swift which is why the results does not provide, medical Office he STARTED on. A mistake on their end which is why the results previously had severe! Aware of which was great the form which I 'm sure they will lie ) called me again 3.29p... Needed to get a test from you guys will lie ) and leave it summit clinical labs new berlin... Working at Summit Clinical Labs, New Berlin conducted the next highest percentage of tests available, many at price! * for a BBB business Profiles are provided solely to assist you in exercising your best! Covid-19 if exhibiting any symptoms longer Im scared about how much worse it would of waited too much Im... June, facilities tested roughly 9,000 people per day * for a few seconds on each to! Virtual appointment was the only person in the large waiting room, I was first in line I n't... On their end which is why the results from lab Nexus > > STATEWIDE, covid testing available...

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