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Dès l’entrée dans votre gare, vous devez donc porter la protection nécessaire, de même que sur les quais et à bord du train. - Cookie Policy As COVID-19 disrupts travel, a few airlines are offering WAIVING CHANGE FEE for new bookings Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. We are offering tax help for taxpayers, businesses, tax-exempt organizations and others – including health plans – affected by coronavirus (COVID-19). As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. The UK’s Competition and Markets Authority (CMA) asked LoveHolidays to pay out over £18m ($24m) to customers whose holidays were cancelled due to the coronavirus … 9315 Paris-Amsterdam departure at 08:25 in Paris and arrival at 11:44 in Amsterdam What do I need to do if the amount of my order differs from the amount of my e-Voucher(s)? Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Travellers entering Germany from another country who have visited a high-risk area within the 10 days prior to entry, are required to stay in quarantine for 10 days. Many local resort booking companies are relaxing their refund policies because of the COVID-19 pandemic to give a break to guests who would normally be losing money and vacation dates. De OV-sector wordt door de overheid en het RIVM op de hoogte gehouden van de situatie rondom het coronavirus. Find out more. Please wear a face mask on the train. Customers say they were denied cancellation repayments and pushed to … If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). Only by phone at our Contact Center (+ 69 33 1 83 75 49). From Sunday 13 December 2020 to Sunday 31 January 2021, the frequency will be adapted as follows: 1 return between Paris, Brussels and Amsterdam (every day) 1 return between Paris, Brussels, Cologne and Essen (continues to Dortmund on Sundays) Important: Make sure you include your original ticket or a copy of your subscription ticket/BahnCard 100 with the passenger rights form. Bonjour, J'ai réservé 6 billets d'Essen (DE) à Paris et je dois malheureusement les annuler à cause du Corona. You can make a refund request due to: An exchange : to find out what action to take, please look at our special FAQ Due to the recent governmental measures and the evolution of the situation regarding the epidemic, Thalys is forced to reduce its transport plan. The information on our website is based on the travel guidelines provided by the authorities of the French, Belgian, German and Dutch governments. need to possess a negative test result based on a test that was done within the 48 hours before their arrival in Belgium. Several wedding firms have been warned by the competition watchdog after concerns that couples still aren't receiving fair refunds for weddings which couldn't go ahead during the coronavirus pandemic. Airlines say the scale of the crisis has made it harder for them to contact passengers. 9339 Paris-Brussels departure at 12:25 in Paris and arrival at 13:47 in Brussels Customers who no longer wish to travel or who wish to postpone their trip to a date later than 15 January can benefit from the specific covid-19 refund conditions specified here. ... skipping meals and confusion are also symptoms associated with Covid-19 which people should look out for. - Although the merger is not a secret (plans were announced last year) Thalys’ CEO Bertrand Gosselin has now confirmed it will go ahead next year., Can we benefit from special Thalys fares for family travel? These guidelines are subject to change. Please also consult the website Auswärtiges Amt for detailed information, exceptions and regular updates. E.g, "Tickets", "Where can I find my trip reference, ...", Easily create your My Thalys World account. Do children benefit from a special Thalys fare? Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris All Thalys and IZY trains scheduled until 01/09 included are maintained. DB (German Railways) was originally a minority partner, but has now pulled out. To apply for a ticket refund for one of the following reasons:Ticket not receivedUnable to print ticketCancellation Contact us at the following address : OUIService ClientèleBP 311060 Bruxelles-MidiBelgium Include with your application :Your 6-digit booking reference.Your original train tickets.A photocopy of your bank statement showing t The service on board in Premium and the service at the Thalys Bar are suspended. From 07/11/2020 until 12/12/2020 only the following trains will be operating: 9424 Brussels-Paris departure at 10:43 You can find the form as well as additional information with this regard on travel.info-coronavirus.be. You have the right to a refund – or you can choose to rebook for another time. For all canceled trains: You can postpone your journey - without additional costs - up to 1 year after the original travel date. . Trade measures: we offer free exchange and refund of all travels from 26/08 until restrictions are lifted. - Talis is dedicated to providing broad access to fast, highly accurate, actionable diagnostic testing at the point of care to ensure better treatment and disease management for patients with COVID-19 and other infectious diseases. Is it possible to combine a Belgian train ticket with a Thalys journey? According to new measures to fight against covid-19 taken by the Dutch government on the night of 24 December 2020, travellers coming from a risk area are required to show negative PCR test results in order to enter the country from Tuesday 29 December. Is it possible to add a person to an existing Thalys reservation? Tot eind 2020 geen Thalys treinen naar Aéroport Charles de Gaulle en Marne-la-Vallée. Only by phone at our Contact Center (+ 69 33 1 83 75 49). - U stapt uit in hartje stad. Please monitor this page for updates about coverage. 9473 Paris-Brussels departure at 17:55. Suggestions are available, browse the list with the cursor keys from top to bottom. Wearing face masks on the train is mandatory. Coronavirus : Thalys roulera à 60% de sa capacité à partir de la fin août 15/06/2020 Les Thalys roulent à nouveau vers l'Allemagne, à raison d'un train par jour Your ticket can be cancelled online, by phone or at the station. In order to adhere to COVID-19 safety guidelines, the Thello night train service between Paris and Venice has been cancelled until further notice. Until December 15 2020, a travel authorisation certificate (“attestation de déplacement dérogatoire”) must be presented in order to be able to travel within France. LOVEHOLIDAYS is set to refund £18million to 44,000 customers who’ve had their holidays cancelled due to the coronavirus crisis. Coronavirus: More than £1bn being held in refunds for cancelled holidays. Can I get an invoice for my purchase of Thalys tickets? We will get back to you as soon as possible. Travelers whose trip needs to be changed and for whom we have access to contact details will be contacted by e-mail. Loyalty programme. 9472 Dortmund-Paris departure at 15:14 in Dortmund and arrival at Brussels 20:05 (will depart from Brussels instead of Dortmund on 13/12/2020) Thalys website indicates that it is possible to get a refund on tickets purchased for the month of June, but provides this message - COVID-19 update: Thalys are running a reduced service, check times online. If you have to travel by train, we will do everything to make your journey as safe and reliable as possible. See COVID-19 … Please consult the website Ministère de l’Europe et des Affaires étrangères for detailed information and regular updates. Met betrekking tot de wereldwijde gezondheidszorgen kunt u deze pagina bekijken voor informatie over annulering, wijzigingen en restituties.. Gebruik de link in 'Boeking beheren' om restitutie aan te vragen voor een ticket dat u heeft betaald maar niet gebruikt, afhankelijk van het soort ticket dat u heeft. No Big Car Insurance Refund during COVID-19? How do I exchange my booking? We will keep you informed of circulations beyond this date. In order to do so, you need to keep your original ticket and only contact our call center as soon as the sales for your new travel dates are open(about 4 months before departure). 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and arrival at 14:35 in Paris C'est le Thalys du 30 avril au 3 mai. 9369 Paris-Amsterdam departure at 17:25 in Paris and arrival at 20:44 in Amsterdam, 9448 Brussels-Paris departure at 14:43 in Brussels and arrival at 16:05 in Paris - If the ticket is not exchangeable, a refund in e-vouchers can be offered covering the ticket price with a bonus of additional 15€ per ticket. Economic Impact Payments We have sent most payments to taxpayers. The travel restrictions come after southern England was plunged into a Tier 4 lockdown in a bid to suppress a 'mutant' strain of coronavirus. Flights start at just $34. No problem. If your train has not been cancelled, but you would like to modify your reservation, Thalys has adopted the following commercial measures available on the website www.thalys.com: - If the ticket is exchangeable according to the fare conditions, it can be exchanged before departure with no exchange fees, but with payment of the eventual tariff difference. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and 17:13 in Brussels Het dragen van een mondmasker (of een ander alternatief dat mond en neus bedekt) verplicht aan boord van Thalys. In this case, an exchange must be carried out before the departure time indicated on the initial ticket. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. How can I cancel my Thalys reservation/get refunded? As a result of the Covid-19 epidemic, Thalys is adapting its capacity and reducing its train supply. Discover My Thalys World; Member Points ... Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? Manatee County charities that offer help pay rent and utility bills expect to be overwhelmed because of COVID-19 pandemic. If you need to get information, plan or change a journey, or exchange tickets, please use: the Assistant SNCF app and/or the OUI.sncf app and website; … We are sorry for the resulting inconvenience. - Cookie Policy Thalys Terms and Conditions of Carriage Customers who are in possession of a Premium ticket and cannot use the Premium services can request compensation in the form of a Thalys e-Voucher via our online form. Please view the FAQ: Exchanges and refunds. - Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. Verder rijdt Thalys Sneeuw deze winter slechts vanuit Brussel-Zuid (en uitzonderlijk dus niet vanuit Nederland en Antwerpen). Complete our form to request a refund if your travel has been impacted by COVID-19. All Thalys and IZY scheduled until 01/09 inclusive are kept. Thalys van en naar Disneyland Parijs (Marne-la-Vallée) en Luchthaven Charles de Gaulle zal tot 13 maart 2021 niet rijden. Do young people under 26 benefit from a special Thalys fare? If you purchased a promotional-price Pass on or after June 1st, 2019 and before April 1st, 2020, you are entitled to an 85% refund (normally non-refundable). This article was last published on April 3, 2020. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile. The IZY traffic continues to be interrupted. - Take a look at the type of ticket you’ve got based on the country you are travelling in, and then see how you can get your journey back on track. - I did not receive the e-Voucher of €5 or €10 that I bought with my Miles, what do I do? The Belgian authorities require travellers to fill in the Passenger Locator Form (PLF) within 48 hours preceding their arrival in Belgium. Can I cancel an e-Voucher of €5 or €10 that I bought with My Miles and get a refund for this? To request your refund or Pass exchange, please contact customer service before May 1st, 2021. 9340 Amsterdam-Paris departure at 11:15 in Amsterdam and 13:13 in Brussels High-speed train operator Thalys will suspend services between Brussels and Germany as well as its Izy trains between Brussels and Paris, the rail operator announced on Wednesday. The cancellation of your ticket is possible depending on the aftersales conditions of your fare. - How do people with reduced mobility benefit from special services and fares? STUDENTS who no longer want to live in their university accommodation might be wondering what their rights are in terms of a refund. Due to coronavirus (COVID-19) travel advisories, some destinations may be unavailable for certain dates. Port du masque: Le port du masque ou de toute alternative permettant de se couvrir le nez et la bouche est obligatoire dans les transports en commun pour les voyageurs à partir de 13 ans. Amid economic uncertainty caused by the coronavirus, a half-a-billion dollar corporate tax refund looks guaranteed for Florida’s big corporations. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions.Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Search for information. We're reporting on how COVID-19 impacts travel on a daily basis. Online annuleren Geboekte treintickets annuleert u eenvoudig online. 9364 Amsterdam-Paris departure at 15:15 in Amsterdam and arrival at 18:35 in Paris NS is taking a number of measures to ensure safe travel for everyone. You Aren't Alone Insurance companies' pandemic-based premium repayments have not lived up to their earlier promises, U.S. PIRG finds. Passengers will, however, be obliged to keep their ticket on them. It’s worth telling the company when you contact them if you need the money urgently, for example if you’ve lost your job because of coronavirus. Thalys Ticketless: the booking reference (PNR) can be found in your SNCB International and Thalys confirmation email ; Standard "paper" ticket: the booking reference (DNR) can be found in the bottom right-hand corner of your ticket. 9435 Paris-Essen departure at 11:55 in Paris and arrival at 16:31 in Essen (limited to Brussels on 25/12/2020 and 01/01/2020) 9316 Brussels-Paris departure at 09:16 in Brussels and arrival at 10:38 in Paris General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile If your ride is affected by cancellation due to Covid-19, you will be reimbursed and provided with a full refund of the ticket price in the form of a voucher as per the Terms & Conditions. 9472 Essen-Paris departure at 15:50 in Essen and arrival at 20:05 in Paris 9315 Paris-Amsterdam departure at 8:25 in Paris and 9:52 in Brussels If your train has been cancelled, you will receive or have received a personalized notification containing the various proposed measures. It is mandatory to wear a face mask on board all our trains no matter your destination. Betrouwbaar, gratis en snel op NU.nl, de grootste nieuwssite van Nederland. Frequently Asked Questions Regarding Airline Ticket Refunds Given the Unprecedent Impact of the COVID-19 Public Health Emergency on Air Travel , United States Department of Transportation (May … Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. However, the government made an exception considering the unprecedented circumstances, and gave companies more leniency in issuing vouchers instead of refunds. - In order to carry out this exchange, travellers are requested to contact our customer service by telephone (Belgium: +32 2 808 19 17, France: +33 1 83 75 49 69, Germany: +49 6 21 37 90 91 44, Netherlands: +31 800 370 00 00 ). Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel, United States Department of Transporation (April 3, 2020). - - If the company you booked with cancels your booking because of coronavirus, contact them. In addition, a reservation for the train you wish to take is required to guarantee access on board. 9369 Paris-Brussels departure at 17:25, 9322 Amsterdam-Paris departure at 08:15 in Amsterdam and 10:13 in Brussels The coronavirus pandemic has seen some universities move their l… To request your refund or Pass exchange, please contact customer service before May 1st, 2021. Heeft u uw ticket online geboekt bij NS International, dan kunt u contact opnemen met het NS International Service Center: 030-2300023 (lokaal tarief). Railteam, Current Coronavirus situation - Exceptional commercial measures. Quelques conseils . Coronavirus: Who in Bradenton helps with rent and utility bills? Do children benefit from a special Thalys fare? Search cheap flights to Englewood (PGD) today with Orbitz. To counter the spread of the coronavirus, the Cabinet recommends travelling only when strictly necessary. Privacy Policy Hours at SNCF ticket windows and sales offices may vary due to the unprecedented conditions created by Covid-19. Travellers are required to complete a digital registration form on entry so that local health authorities can verify whether quarantine is respected. The Thalys Lounges in Paris and Brussels will also remain closed. 9423 Paris-Essen departure at 09:55 in Paris and arrival at 14:31 in Essen The network has changed but new travel routes will be added every week. Need to get to where you’re going a bit earlier or later than you planned? Please submit your request within 60 days of your initial outbound travel date. To be able to board the Thalys with a ticket to the Netherlands, those negative PCR test results must not date back more than 72 hours before arrival in the country (except for children under the age of 13 years old for whom the test is not required). If you are including an attachment with your request, please check that the filename does not include any special characters (e.g. NS heeft, net als waarschijnlijk meerdere grote organisaties, al eerder een team samengesteld dat scenario’s uitwerkt en de contacten onderhoudt met de overheid en het RIVM. Does Thalys offer special fares for groups? We kindly advise you to consult the official websites concerned. 9375 Paris-Brussels departure at 18:25 in Paris and arrival at 19:47 in Brussels, *This timetable is for informative purposes only and may vary depending on the date. In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. https://www.interieur.gouv.fr/Actualites/L-actu-du-Ministere/Attestation-de-deplacement-et-de-voyage, Ministère de l’Europe et des Affaires étrangères, General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile, that are over 12 years old and who do not have their main residence in Belgium and, who will remain in Belgium for over 48 hours and. Your ticket can be cancelled online, by phone or at the station. Please consult the FPS Foreign Affairs website for detailed information, exceptions and regular updates. Virgin Holidays to refund £203million to customers with cancelled holidays due to coronavirus, as CMA takes action Alice Grahns , Digital Consumer Reporter 23 Oct 2020, 10:22 Newsletter : promos, nouveautés, jeux concours, offres partenaires, Affiliate programme To find out everything concerning our refund process, look for the category that best matches your request so as to work out what steps to take next. Does Thalys offer special fares for companies? These measures apply to our entire network, for all reservations already made (the exchange relates only to the travel d… Do seniors benefit from a special Thalys fare? Find out more. U kunt uw tickets annuleren via uw oorspronkelijke verkooppunt. Failure to wear a mask may be sanctioned with a fine of 95€ unless authorized by a medical prescription to be presented to the Train Manager before boarding. The Competition and Markets Authority (CMA) … The TalisOne instrument and associated test cartridges are in development and not currently available for sale. About Thalys Concerning TGV INOUI and INTERCITÉS: all train tickets are exchangeable and refundable free of charge until 4 January, until the very last moment. - Note: if the ticket has already been printed, a refund will only be possible after return of the ticket In case you still wish to get a refund for the booking of a flight that will be operated, the Europ Assistance cancellation insurance will refund the part that is not reimbursed by Brussels Airlines, for example in case of illness, accident or decease of the insured person or his/her relatives up to the 2 nd degree. About Thalys When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. From 13/12/2020 until 31/01/2021 only the following trains will be operating*: 9424 Dortmund-Brussels departure at 06:58 in Dortmund and arrival at 10:35 in Brussels (only operates on Mondays) Travellers are typically entitled to a refund within two weeks of the cancellation of their trip. 9364 Brussels-Paris departure at 17:13 in Brussels and arrival at 18:35 in Paris Puis-je obtenir un remboursement complet, d'autant plus que le Thalys lui-même autorise les remboursements complets ? Clients are invited to reach out to the Thalys Customer Service by phone to benefit from the exceptional commercial measures as the latter are not available online. Met Eurostar reist u rechtstreeks van Amsterdam naar Londen. &, é, ", §, -, _, [, ^). 9369 Paris-Amsterdam departure at 17:25 in Paris and 18:52 in Brussels, 9448 Brussels-Paris departure at 14:43 Remboursement train thalys pour cause de Coronavirus Bonjour, J'ai réservé des billets de train thalys pour mon stage à l'étranger via SNCF mais il s'avère que mon stage est annulé à cause de la situation actuelle et je n'arrive pas à accéder au formulaire mis en place pour me … Refunds Simply download, complete and sign the passenger rights form, then send it to the address provided on it. Find out more. Hundreds of holidaymakers complained to the … We will keep you informed regarding traffic after this date. Nieuws en video's over Coronavirus. Find all of our coronavirus coverage and travel resources here. The way in which you can edit your Thalys train tickets depends on how you originally bought your ticket. This rule applies to all stays with a duration from 48 hours. It later extended the window for COVID-19-related refunds to May 31. - Please consult the website Nederland Wereldwijd for detailed information, exceptions and regular updates. We will keep you informed regarding traffic after this date. In the absence of the required test results, in order to allow clients to make arrangements, a free exchange of their ticket is granted for another departure date up to 15 January 2021. Suggestions are available, browse the list with the cursor keys from top to bottom. Privacy Policy If your OV-chipkaart or NS-Business Card with a season ticket is lost or stolen, then you can request a new card. We will keep you informed of circulations beyond this date. Please consult the section “My tickets” in your Thalys account and enter your travel number to find out about the aftersales conditions of your ticket or check your purchase confirmation. 9459 Paris-Dortmund departure at 15:55 in Paris and arrival at 20:38 in Dortmund The affect of coronavirus on international travel While the news of the nightly service led to much excitement, the decision to postpone the launch date doesn’t come as much of a surprise. Pre-paid bookings should be canceled at least 6 hours before the scheduled pickup time to be eligible for a refund. Due to the need to carry out this check, we ask travellers to check in at least 40 minutes prior to departure. Please be aware we are currently prioritising customers whose plans are immediately affected. As from 15 December 2020, passengers who have a reservation for a Thalys that runs after 8pm will be able to travel as planned and will not have to change their travel plans, as announced by the French Government. Please be aware we are currently prioritizing customers whose plans are immediately affected. who arrive on the Belgium territory from an area that has been classified as a red zone by the Federal Public Service Foreign Affairs in the context of the coronacrisis. For tickets purchased on www.thalys.com, you can call our Contact Center (opening hours 07h – 22h): For tickets purchased via other channels, please contact your sales point. 9339 Paris-Amsterdam departure at 12:25 in Paris and arrival at 15:44 in Amsterdam From Saturday 7 November to Saturday 12 December, Thalys will be reducing its offer to 6% of its usual capacity: 1 return between Paris, Brussels and Amsterdam (every day) 1 extra return between Brussels and Paris (not on Saturdays) - A refund by bank transfer of the exact ticket price. Coronavirus: Advice on wedding cancellation refunds due to pandemic 'may be unlawful', says top lawyer. Thalys is faster than flying - Paris to Brussels in 1h22, Paris to Amsterdam in 3h20, Paris to Cologne in 3h20, city centre to city centre. For any purchase made outside the Thalys.com website, the refund must be processed through the initial purchase channel. In October, NS and Eurostar launched a new direct service between Amsterdam, Rotterdam , and London amongst empty platforms and empty trains. The health and safety authorities of the countries served by Thalys have issued a number of travel and safety instructions. General Terms and Conditions of Sale and Use for the Thalys Websites and the Thalys Mobile Search for information. De datum of reistijd kunt u telefonisch wijzigen via Service Center 030-2300023. High-speed train operator Thalys has announced that it has been forced to only run 30% of its usual service as of 2 November as a result of coronavirus. In October, Thalys, which carries passengers from Brussels to France, the Netherlands and Germany, reduced services from around 60% to 40%. All Thalys and IZY scheduled until 01/09 inclusive are kept. 9369 Paris-Brussels departure at 17:25 in Paris and arrival at 18:47 in Brussels, 9322 Brussels-Paris departure at 10:13 in Brussels and arrival at 11:35 in Paris Please note: if your travel has been impacted by coronavirus, eVouchers are available as follows: If your train has been cancelled by us on any date we’ll issue an eVoucher valid for 12 months. A refund request must be submitted up to 30 days after the travel date. Real reason your coronavirus holiday refund is being delayed. If you need your season ticket, but your replacement card has not yet arrived, you can request a temporary ticked through NS Customer Service. Cookie Settings
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