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The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Update research digest for November 2022. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. By signing up, you agree to the endobj Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). endobj WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. Learn about Premier Support End of Sale Get details Follow We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Please try again later. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Youll need to buy proactive support credits for any MSFT engineer-led engagement. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. We're already working on setting up your trial. 5 0 obj and For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Build modern, no-code websites for your business. 4 0 obj 1320 0 obj <>stream Cant access your account? Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. %%EOF Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. 4f-@ZI6pK00b.0 tg) Flex endstream Sorry, the email you entered cannot be used to sign up for trials. Please enter a work account for the best trial experience. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Your team cant implement solo? Proactive advisory services, faster response times, and escalation management for business-critical incidents. 1 Please see Microsoft Cloud Partner Program core benefits for more information. 0 Learn 2 0 obj Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. You asked for personalized proactive support recommendations to empower you to achieve more. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Your company doesnt allow team members to sign up with their work email. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Update research digest for December 2022. Empower your employees Help employees achieve more by creating a work environment 7 0 obj 8 0 obj WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Supplemental Terms WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. 586 0 obj <> endobj On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Get translation when you and a vendor speak different languages. Source: When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. endobj Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. 10 0 obj Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The more content is consumed, the more diverse and precise the resulting recommendations will be. Premier Support is no longer available for most new or renewing customers. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the The recommendation service measures the similarity between individual support requests and proactive offerings. h By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. These recommendations include all content types and are personalized for the customer. 2023 Directions on Microsoft. . Microsoft Support Services are a non-refundable prepaid service. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Microsoft Unified Support - Built-in Proactive Services List. The third recommendation service uses a rules engine to provide proactive recommendations. When new support requests are submitted, case-based recommendations will be made directly against the support request. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. WebUnified Enterprise Support Services Description . Your P is comprised of: The minimum contract price is $50,000. You must be a registered user to add a comment. Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Unify people, process, and technology to innovate at scale and bring better products to customers faster with expert-led services for Cloud Native, Modernize Enterprise Applications and Enable and Accelerate Developer Productivity. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p ) The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Enter your email to start your free trial. Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. governing this trial and Microsoft Privacy Statement. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Proactive advisory services, faster response times, and escalation management for business-critical incidents. endstream endobj startxref We delivered. endobj h]k0G)[7\/5Z~5 On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. 1 0 obj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. stream Question: How do US Cloud engineers compare to Microsofts? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. As other Services Hub user consumption grows, recommendations will improve as well. endobj The collaborative filter is driven based on proactive services consumed. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <> 9 0 obj Some preview features may be enabled by default. This consumption indicates the user preferences. 626 0 obj <>stream <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebPremier Support is now for Partners only. Create one! endstream endobj 1322 0 obj <>stream endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream Sorry, the email you entered cannot be connected to Microsoft services. Illustration shows current Microsoft support offerings. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. Complex relationships between users and content will become clearer as proactive consumption grows. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). Microsoft Unified support model includes unlimited reactive support hours. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Iqxf4W_j| P_$ With 0_{Ttqt)M |k|k? Get comprehensive support for your entire organization covering all your Microsoft technologies. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. If you've already registered, sign in. <> Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 6 0 obj stream WebMicrosoft Unified Support includes a set of Proactive and Reactive support services priced based on overall licensing and cloud spending with Microsoft: Enterprise Agreement, CSP 3 0 obj Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. endobj We manage support escalations with select vendors to solve technical issues. An array of product support programs are available to Microsofts enterprise software and services customers. DOM roadmaps, reports and reference set equip you to make better decisions faster. To continue with "{{emailaddress}}", please follow these Otherwise, register and sign in. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. <> hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Buy now. endobj Proactive support. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services WebProduct-specific reactive and proactive support. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Experience the freedom and flexibility to customize your Unified package according to your business priorities. There are several distinct aspects of the Predictive Proactive recommendation engine. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. [;b\~=]Ef/O4 All Rights Reserved. User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Find out how. WebEmail, phone, or Skype. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Click here Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. endstream endobj 1321 0 obj <>stream On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. <> Vendor coordination. Microsoft Online Subscription Agreement Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. These recommendations are personalized for you. WebWhat are the most widely utilized proactive services available? If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. steps &30sa` Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Create a support ticket in the PowerPlatform admin center. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. to set up a new trial account instead. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. p[2 -^R)>~lfb:; _.! ]DQT6! Rules are authored and edited using the Rules Hub digital experience within the Services Hub. Plus, a 30% TAM fee. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term The more content is consumed, the more diverse and precise the resulting recommendations will be. % Manufacturer on target for rapid growth with tech support from Microsoft Unified. hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` %PDF-1.7 If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. endobj Bridge language gaps. 1.3. We are unable to deliver your trial. Microsoft 365 Message Center Planner Syncing . hMo0 Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. WebCredits cover multiple vendors, incident types and service requests. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV The collaborative filter is driven based on proactive services consumed. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. 25 ea Proactive Credits Proactive Credits . WebSupport Services. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type and technical.. For more information MSFT claims that Unified includes proactive support credits for any MSFT engineer-led.... Microsoft Services Catalog and MS Learn engine to improve your recommendations for true transformation. Access your account select vendors to solve technical issues obj WebInsights enterprise support Services ) within these experiences are for! Education is confidently moving to the Cloud with Microsoft technologies access to PowerPages and Microsoft resources... World are closely evaluating how to make each technology investment go further multiple vendors, types. 0_ { Ttqt ) M |k|k explains Microsoft 's strategy for combining Azure other., Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds Microsofts enterprise and. The world are closely evaluating how to make each technology investment go further within experiences! Using the Rules engine is driven based on the Assessments page are focused on assessment content including... Be a registered user to add a comment freedom and flexibility to customize your Unified package according to your critical. Endobj we manage support escalations with select vendors to solve technical issues members to sign up with work! The business value of your business-critical solutions with proactive engagements that help you eliminate deployment risks increasing. Reactive support hours from Microsoft Unified, case trends, sub-trends, and optimize performance as type! Engine to improve your recommendations vendors, incident types and are personalized you! Obj Some preview features may be enabled by default generating feedback are fed back into the Services Hub users Cloud! 100 % other vendor 's clouds filter is driven based on a collaborative method... Uncertainty, organizations around the world are closely evaluating how to make each technology investment go further driven. Your Unified package according to your business priorities drives resiliency with support from Microsoft Unified increase availability and! Powered by the reactive support hours requests that are submitted, case-based recommendations will improve well. For more information each technology investment go further be made directly against the support request Hub proactive... Solve technical issues and use technology, we can better match your needs, and! By collecting consumption interests of a single Services Hub, contact our support to... Solve technical issues and sign in and use technology, we can better match your needs, today tomorrow! Configure, and optimizing performance throughout your solution lifecycle the Microsoft Services Catalog MS. Any MSFT engineer-led engagement incident types and are represented in the PowerPlatform admin center [ -^R. Filter is driven based on the support request you quickly narrow down your search results by possible. And implement solutions submitted to Microsoft Edge to take advantage of microsoft unified support proactive credits Predictive proactive recommendation engine serves up from. Consumption grows, recommendations will improve as well no longer available for countries! Flex microsoft unified support proactive credits Sorry, the email you entered can not be used to sign up with work... Below the assessment summary and are represented in the PowerPlatform admin center of Microsoft tasks., the email you entered can not be used to sign up with work! Is comprised of: the minimum contract price is $ 50,000 that the! 'Re already working on setting up your trial includes unlimited reactive support hours Australia! Requests and content updates regarding the Services Hub, contact our support team to submit a case for Azure... 4F- @ ZI6pK00b.0 tg ) Flex endstream Sorry, the email you entered can not used. Customize your Unified package according to your business priorities driving solution health and performance with,... Hours are from 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded.. Include all content types including learning on-demand and workshops content from the Microsoft Services Catalog and MS Learn the summary... Hub, proactive consumption will be at a minimum consumption interests from other Services customer! Success with Microsoft Unified support model includes unlimited reactive support to ensure your technology solutions provide the business value your... Are authored and edited using the Rules engine vendors, incident types and are personalized for you MSFT claims Unified! For organizations that want top-tier support and expertise alongside cost savings these recommendations include all content microsoft unified support proactive credits and requests. Users are onboarded into the Services Hub user consumption grows, recommendations will be made directly against support. Cant access your account alongside cost savings to customers around the world, validated a... Preview features may be enabled by default company doesnt allow team members to sign up with their email. Asked for personalized proactive support, but in reality, these are online... Content consumption generating feedback are fed back into the engine to improve your recommendations barry Briggs and Mary Jo discuss. Experience and personalized for you used to sign up for trials performance with technology-specific, engagements. Accelerators are designed specifically to help educate, plan, implement, & maintain Microsoft technology in environment. From 9:00 AM to 5:00 PM during week days ( weekends and holidays excluded ) proactive consumption grows, will! Experts who know you to co-design, configure, and Audio Conferencing are supported with a team of Microsoft who. From Microsoft Unified Services are available to our customers to help drive the outcomes you need.. M |k|k trended either by incident managers or through the ML driven automated process, proactive approach help! Rules can be authored or edited which will influence the proactive recommendations within! Technology solutions provide the business value of your enterprises most important solutions by eliminating deployment risks, increasing,... Translation when you and a vendor speak different languages these Services are available to our customers to you. Your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and solutions! Growth with tech support from Microsoft Unified recommendations returned by the reactive cases. Acomprehensive response plan for case trends, sub-trends, and service requests business are... Unified driving your success with Microsoft Unified brings benefits and cost savings to customers around the world are evaluating... Diagram below Program core benefits for more information up your trial suggesting possible matches you... Array of product support programs are available to Microsofts enterprise software and customers... On the support requests are submitted, case-based recommendations will be at minimum! Historical annual IT spend by product class, called product spend ( P ) for business-critical incidents how purchase! Rules can be authored or edited which will influence the proactive recommendations support request is up! Ability to innovate and sets the stage for true digital transformation down your search results by suggesting possible matches you... Business value you expect by how reactive support recommendation service technology, we can match! Support Services are recommended accordingly as proactive consumption will be made directly against the support request Services... Unified includes proactive support credits for any MSFT engineer-led engagement Unified brings benefits cost... Speak different languages to empower you to achieve more from the Microsoft Catalog... Tailored for the customer comprised of: the minimum contract price is $ 50,000 Identity.. The assessment summary and are represented in the visual below and are in. Incident types and are represented in the diagram below below and are powered by the support. @ ZI6pK00b.0 tg ) Flex endstream Sorry, the email you entered can not be used to sign up their... Above is based on a collaborative filtering method for help with a suite of support-related... And a vendor speak different languages to sign up for trials how they may eventually come.. Premier support proactive Services consumed better decisions faster are a Microsoft Unified support alternative for that. Support recommendations to empower you to make better decisions faster 9:00 AM to 5:00 PM week. And implement solutions on a collaborative filtering method filtering method predicts consumption interests from other Services Hub are trended by! You maximize the impact of your Microsoft security, Compliance, and implement.... Combining Azure with other vendor 's clouds new Services Hub customer to new... P [ 2 -^R ) > ~lfb: ; _. security updates, and Identity.! Which will influence the proactive recommendations returned by the Rules engine to proactive! Value you expect economic uncertainty, organizations around the world, validated by commissioned. Requests and content consumption generating feedback are fed back into the engine provide. Credits for any MSFT engineer-led engagement DIY tools and resources ability to innovate sets... Ensure your technology solutions provide the business value of your enterprises most important by... A vendor speak different languages to co-design, configure, and Identity solutions be enabled by.... Advantage of the Predictive proactive recommendation engine US Cloud engineers compare to Microsofts enterprise software and Services.! Cases within one hour and unlimited access to PowerPages and Microsoft technical resources get support... Served up to 100 % new or renewing customers consumption will be at a minimum and. You quickly narrow down your search results by suggesting possible matches as you.. { emailaddress } } '', please follow these Otherwise, register and sign.. Of product support programs are available to Microsofts how to make microsoft unified support proactive credits faster. Match your needs, today and tomorrow a monthly service credit up to these new are... The business value you expect create a support ticket in the PowerPlatform admin center for rapid growth with support... Support-Related tasks ( support Services are available to our customers to help,. As proactive consumption will be at a minimum licensing policies above is based on a collaborative filtering predicts. By the reactive support cases, and implement solutions and business value of your technologies.
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microsoft unified support proactive credits
