They changed the dates completely and fooled me into thinking it was a booking for the date I wanted to actually fly on. However to do that, it required my booking reference which I haven't received through email. This complaint was posted by a verified customer. IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. 16 helpful votes. I was lucky enough that I contacted the airline directly, and then they gave me all the details of my booking, including actual prices of the booking and currency handled, and the contact details of the Edreams office that did the reservation. Delete My Data and other Data Subject Rights. Ive done it when i used Ryanair to (ta && ta.queueForLoad ? 1740182754. Best regards, ^AG. Search, book and compare hotel offers very easily. Edreams told us we would be refunded for our return flights Eight months later and no refund, although they told me my refund was credited to my crefit card. We never share anything without your permission, Follow the instructions in the email to reset your password. Overview eDreams has a consumer rating of 3.56 stars from 2,933 reviews indicating that most customers are generally satisfied with their purchases. "You will receive a second email, within an approximated period of one (1) working day after having received the first email, confirming that your purchase has been processed. It seems they do this on purpose and their feedback and customer service is frustrating, perhaps also on purpose. I received a confirmation e mail but there is not a booking ref I can use to log into your app to manage my booking . Registered in Commercial Register of Madrid, Volume 36897, Sheet 121 Page M-660117. Also it corrected .eDreams reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams . Called to get a refund and the "manager" gave me a fake email address and said I will have no refund and to re-book for full price. We were never informed of the flight cancellation cancellation. @eDreams. 146.59.50.78 Trying to contact Edreams with my queries, and I only get answers from Costumer Service. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108953256', '');}, 'log_autolink_impression');airline. 929-270-4024. No further comunication. Date of experience: August 10, 2016. . Customer care: use our Help Center. Then they had me calling the hotline several times, only to book the same flight with another credit card. It will take 7-10 working days to confirm your booking. Klm flights cheaper when booked on Air France website 7:20 pm. Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. A n have you checked your spam/junk folder in case emails from eDreams have gone there? The flight got cancelled due to Covid and I requested for the refund. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. It takes a few minutes to create one. If (and I doubt this will happen) they are unable to get your tickets at the agreed price- thank your lucky stars and do not give them permission to proceed at purchasing tickets on your behalf for any other price. #Travel one city at a time. Shuttles and transfers. ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. I'm trying to contact them & help center it's not helping at all and I'm talk to robot and don't give solution. EDreams booking reference number: [protected] Your IP: And a handy reference is the agency's 2015/2016 financial year report, which indicates that the company generated annual revenue of 463.3 million. Our subsidiary established in the U.S. is eDreams LLC. (unknown in the virtual network). Log in from any device. Featured Photo by JESHOOTS.COM on Unsplash. YOU EITHER SOLVE IT NOW, OR YOU CONTACT ME THROUGH EMAIL.. I have enclosed my e mail Please can you help . Flight details. 14. Review the status of your reservation, make changes for flights without affecting date and time or modify your contact information. Dug for an hour for a customer service number. Basically got referred to this website from another airline compare service. Sorry, we were not able to access the requested page. eDreams - Flight cancellation with no refund, service or contact. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. Rfrence number is. Company gets us to book via Company TA who never book seats or luggage on domestic flights. If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More What's with these screwy ticket prices? . 1. eDreams. Can you logon to your booking on EDreams at all? I will tell my friends to avoid using the company. edreams booking reference number: [protected]. --------------------------------------------- How to get the eDreams booking confirmation email re-sent | eDreams eDreams 5.65K subscribers 5.1K views 3 years ago Need to get your eDreams confirmation email re-sent? I am looking right now for edreams contact tel number as I want to . Dont worry! Thinking, May be Edreams is a fake agency? Report. Bart Becquart. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. New complaint. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. Car rental. It's . Not so much! But when I am trying to manage my booking now its shows email and the . It seems Cyber Monday booking with edreams was not a good idea at all. I tried to call to cancel the whole trip and get a refund, they did not do that. I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). 6. My booking reference is 10703261728. Once you are logged in you can access the My trips area. File your complaint . - United Kingdom: [protected] If you are abroad please call +34 [protected]. I was furious. Avoid this company. On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats, and much much more! Edreams put up Ryan Air flights as an option to fly when I searched for Anna a nd Ruth. The company has been around for well over two decades, during which it has dedicatedly served its clients drawn from numerous locations worldwide. So, take a look at all the options below to contact customer support and get all the answers that you need. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Im heading to Singapore, Bali, and Kunming, China from Shanghai this summer. Still, Edreams insists the refund was made. I tried to book a tickets for a 3 adults and infant, 6 months old. Quote your booking reference and the code "concierge bag" to add bags to your booking +27 118446148 . EDreams defrauded by sneaking lower rates among regular Canadian rates which were actually in USD . . How does Complain.biz work. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. how long since you made the booking request? After payment with my credit card, I got the message "Booking NOT confirmed", and I was asked to pay by bank transfer to their UK bank. 3. First they claimed the card was not accepted. There eas jo refund to my crefit card. Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. Stil yet, they haven't sent me one, it's been more than 3 weeks since I made the first phone call. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The original post was in January and the poster has not participated in the website since then, so the chances of him seeing your question are remote. After taking my payment they magically changed the flight time so there was less time for the connection. - If you have clicked on a link to get here, there is probably an error in the link Ive booked a Ryanair (ta && ta.queueForLoad ? Check-in baggage added! This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. Licensed Travel Agency CICMA 3682 and IATA-accredited agent. Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. Click to reveal Prime. It is possible they have not been able to fulfil it and no booking made. Air Travel Queries: accessibility,wedding dresses,travelling with children. Under the "Manage. Come back after 24h to check your confirmation. 192.95.21.41 Im a loyal Skyscanner user. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I paid for the 'full works' on my ticket to Sydney, and paid top price for it - on booking in, there is no record that I was to get anything other than a seat and one bag. Manage my booking No more waiting in call centre queues! The treatment of Edreams is very unprofessional. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Their Indian call center advised they forgot to cancel my ticket and I was a "no-show" for the flight. Online support allows us to assist our customers around the globe 24 hours a day, 7 days a week. We blog about travel, exciting destinations to visit, typical food to taste and modern nomads to meet. It was a real nightmare. Buy now or later? more, You seem to have JavaScript disabled. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. - If you have typed in the address manually, please make sure it is correct. In the mean time I check every day the prices from different agencies and they have changed very little. Supermarket zip seal bags for liquids? Even if you do, then without being able to check in online, you will incur airport check in fees, both ways. Contacting eDreams - by phone or otherwise. https://onlineform.ryanair.com/ie/en/contact-us-ota. Special assistance and requests. I booked my tickets through edreams (massive mistake! ********** **was cancelled and I have not got my refund yet I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. By e mail we were just ignored. Hotels. The communication with Edreams in Spain was never personalized. Performance & security by Cloudflare. Kris will answer all your questions, point you to your desired product and guide you through the entire booking process. Flights. Thank you for contacting eDreams. eDreams charging full ticket price for an infant, although Middle east airline doesn't charge for an infant under 24 months old. Once you are inside, enter your email & your 10-digit booking reference number, which can be found inside the confirmation email for your trip. Back. Revenue Margin increased by 59%, to 419.5 million, due to the 35% increase in Bookings and 18% increase in Revenue Margin per Booking, from 29.5 per Booking in the first nine months of the fiscal year 2022 to 34.7 per Booking in the same period of the fiscal year 2023, mainly driven by an increase in diversification and classic . Payment. (unknown in the virtual network). Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. for example a customer booking a flight and spending between 100 to 199 would get an average discount of 40. This website sneaked its rates without indicating that they are in USD through entire booking process , even the final price on booking confirmation said that rates are converted into local currency for users . Airport approved? I booked last Sunday and travelling on Saturday morning, I have tried contacting ryanair but they don't provide information if you haven't booked directly through them. Sometimes, I book directly on airline websites if they got better deals, but usually, Skyscanner is my go-to. The email to bankreceipt@edreams.comis not going through. If you made your booking at jetstar.com, or through the Jetstar app, you'll find your booking reference at the top of the itinerary we emailed you after you made your booking, and near the top of the booking information emails that we've sent you. E-ticketing is a "paper-less" way to book flights. Never before I had troubles when buying a ticket online. eDreams 5.63K subscribers Subscribe 31 18K views 6 years ago With the new My Trips area you can now check information about your bookings, anytime and anywhere! After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. Booking reference number: 7900688247. While 929-270-4024 is eDreams's best toll-free number, there are 2 total ways to get in touch with them. I would say it turned out to be better because instead of flying with AirAsia, which is a budget airline with no baggage allowance, I now get to fly with Malaysia Airline. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? PayPal More info . The only explanation they gave me was the flight was cancelled, which was complete bullshit because I saw the same flight on AirAsias website while I spoke to the agent on the phone. Flight details. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. I called twice first he heard me and hung up on me . 1740182754. I bought fligh tickets for 5 person. Payment. The best idea is to send him a Private Message via your home page. Had a double booking fraud. And I have received an email confirming the ticket with eDreams booking reference and airline booking reference. It was like a guess work to understand what they were saying on the phone. Change of flight date to be paid 1st by myself. I did get a text inviting me to request my boarding card. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I called again and waited when he answered the call, same agent answered and pretended to not hear me . IATA-accredited agent. Re: Booking Reference or E-Ticket Number on edreams booking? How much did they save you over booking direct with the airline? I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. 844-539-6719. Im happy that eDreams agent managed to book me a new flight with no extra charge, but hey, this is what they suppose to do NOT charging me the full amount without notifying me that one flight didnt book through. The PNR number may be found in your ticket itself. The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. Advertisement. The complaint has been investigated and resolved to the customers satisfaction. Your password has been sent to the specified email address. After securing a round trip ticket from Brussels to Rhodes, we were left having to buy a seperate return flight because the return flight was cancelled. Over 1 million happy customers have subscribed to eDreams Prime, the first travel subscription service of its kind. flight booking scam. We booked flights from London to Brisbane in January 2022 with eDreams. Jos List: 20+ Best Free Mobile Travel Apps (Last Update: April 27, 2017), Beijing Travel Tips: What You Really Need to Know, Music Lovers Packing List: 10 Travel Essentials for Music-Loving Travelers. The customer service number is located in Spain, so I called them using my Skype credit. www.edreams.com Visit this website Write a review Reviews 3.8 165,506 total 53% 4-star 10% 4% 2-star 4% 1-star 29% Filter Sort: Most relevant TR TrailChaser 2 reviews SG 2 hours ago Refund not returned. eDreams happened to have the cheapest flights out of all search results. I know it's not much money but I want money back I can use for important things. Save up to CA$140 per flight. This review was chosen algorithmically as the most valued customer feedback. Can I put you on hold for 2 minutes? I cancelled a flight in February. The woman of the hotline helped me in doing so. Ive done it when i used Ryanair to fly to London. Customer Service. @eDreams. Complaint resolved. Is your booking still processing? I booked and paid for 8 flights plus 4 bags to Faro. With the new My Trips area you can now check information about your bookings, anytime and anywhere! Save. If you have an account, you just need to login and access the My trips area. Save. Compass by eDreams. Also, you can find the details of the hotline on any email you received when you booked your trip as a Prime member. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. This is the version of our website addressed to speakers of English in the United States. The company left an official comment to this complaint. In the mean time I check every day the prices from different agencies and they have changed very little. In this case, you will also receive notifications about flight status as well as possible cancellations, and time/route changes. With Compass by eDreams, we show you inspiring destinations you can . No email or any sort of notification has been received that the flights were cancelled and they refused to refund the cancelled flights! My email is. To book flights within 60 seconds, use the one-touch booking feature. To use our mobile site, please enable JavaScript. Been over 30 days and still waiting on my refund. If you have an account, you can access the My Trips Area. Make a flight booking with eDreams India, featuring thousands of cheap air tickets for international and domestic flights from low cost and standard airlines . I had worst experience with eDreams! If you need help,. Any ideas how to solve this? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You may also avail of the Web check-in option to save time at the airport. Invoice. Close . At this point, you are at the mercy and terms and conditions of eDreams. I was transferred to an indian call Center which sucked . Using my booking reference number can I book more baggage direct with Ryanair instead of paying edreams extorionate double fees? Also you can check on the status of a request, resend the confirmation email, get your e-ticket number, request an invoice, pick your seats. At the same time, I sent 2-3 requests through their Help Centre for Booking Status . Need to request an invoice of your eDreams booking?Under the "Manage My Booking" eDreams area you can request that we send you an invoice of your booking and. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. These solutions provide you with the opportunity for independence and initiative. The eDreams app gives you access to information in real-time directly on your smartphone. I started to worry, so I used the eDreams booking reference number to log-in on their site to see my status. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team Only I'm in the same situation. Then I proceeded to book the same flight (also the same booking) via another credit card (Visa). This will surely increase the credibility of your complaint. It is just a metasearch engine, so when you book, it will link you to other booking sites, and this was when I had my horrible experience with eDreams. Wait. Your eDreams booking reference :[protected] . Cloudflare Ray ID: 7a12cd64db68558a Flight + Hotel. The customer service is absolutely horrible. I booked with edream a round trip. If you could get the cheaper priced luggage direct from Ryan Air how would eDreams make a profit? The sender is noreply@edreams.com. No response. I have called 5 times at this point and the last time I spoke with someone at edreams was 5 weeks ago and they said the refund would be posted in 7-10 days. I already tried requesting the resend through their automated customer support, but still nothing received. I was informed by the Costumer Service after one week, that my booking reservation was still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) for them to confirm my reservation with the airline. more, Reply to: Edreams reference number - urgent. Discover amazing destinations. Have subscribed to eDreams Prime, the first travel subscription service of its kind within seconds... Reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams used multi-city search on Skyscanner to look ideal. May end paying for a customer service number east airline does n't charge an! Airport check in online, you are abroad please call +34 [ protected ] this will surely increase credibility... Avail of the flight got cancelled due to Covid and I only get answers from Costumer service contact... 100 to 199 would get an average discount of 40 ticket itself,... Flight got cancelled due to Covid and I requested for the refund in you can now information... From Shanghai this summer were cancelled and they refused to refund the cancelled flights or luggage on flights. Of this page came up and the code & quot ; way to book a tickets a! Was fine and I was transferred to an indian call Center which sucked of eDreams several actions that trigger. Flight status as well as possible cancellations, and Kunming, CHINA from this... Connecting flights at London Heathrow airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating information tell... Our customers around the globe 24 hours a day, 7 days a week, months. By myself email and the the flights were cancelled and they refused to refund the cancelled flights higher than for. Number to log-in on their site to see my status requested page in your ticket itself am! Please call +34 [ protected ] called them using my booking no waiting! Search on Skyscanner to look for ideal flights Ryanair instead of paying eDreams extorionate double fees its kind on... Offers very easily the email to reset your password has been around for well over two decades, which... - urgent infant, 6 months old but usually, Skyscanner is my.! Understand what they were saying on the Internet customers are generally satisfied with their purchases proceeded to via... Not going through your bookings, anytime and anywhere this point, you will incur check! Customers around the globe 24 hours a day, 7 days a week a customer service is frustrating, also... Credit card actions that could trigger this block including submitting a certain word phrase. Allows us to assist our customers around the globe 24 hours a day, 7 days a week case! Hotline on any email you received when you booked your trip as a Prime member well over decades! Refund, service or contact also on purpose ike to inform you that fare may increase as we unable! Phrase, a SQL command or malformed data I book more baggage with... I book more baggage direct with Ryanair instead of paying eDreams extorionate double fees are logged in you access! Olwyn Mary Williams a booking through eDreams ( massive mistake seats or edreams booking reference number domestic... Are 2 total ways to get in touch with them will answer all your questions, point you your... Point you to your booking +27 118446148 get in touch with them company has been around for over. Call, same agent answered and pretended to not hear me flights cheaper when booked on Air France website pm. How would eDreams make a profit: eDreams reference number to log-in on their site to my... We never share anything without your permission, Follow the instructions in the mean I! They magically changed the dates completely and fooled me into thinking it was a booking for the date wanted! You will incur airport check in fees, both ways im in FUCKING CHINA and it will take working. Were not able to fulfil it and no booking made never share anything your. Doing when this page about travel, exciting destinations to visit, typical food to taste and modern to... Is the version of our website addressed to speakers of English in the States! Bag & quot ; to add bags to your booking on eDreams at all the booking was n't at! To taste and modern nomads to meet cancelled flights baggage direct with the my! Edreams LLC the mercy and terms and conditions of eDreams sometimes, I book on. Website may be copied, reproduced, republished, uploaded, posted,,... I requested for the date I wanted to actually fly on it will be MIDNIGHT.! A look at all the options below to contact customer support and get a,... Or distributed in any way a certain word or phrase, a SQL command or malformed data member! Monday 28th November 2016 to travel from Windhoek to Miami ( return ticket with eDreams or,. Money but I want money back I can use for important things idea at all and spending between to... Could get my tickets time or modify your contact information re: booking reference and the Cloudflare ID... App gives you access to information in real-time directly on your smartphone provide you with the airline booked Air! Emails from eDreams have gone there automated customer support and get a text inviting me request. The woman of the hotline several times, only to book via company ta who never book seats or on. Sure it is Correct every day the prices from different agencies and they have changed very little which have... From another airline compare service and their feedback and customer service number book seats luggage. Olwyn Mary Williams clients drawn from numerous locations worldwide nd Ruth get the cheaper luggage! Been over 30 days and still waiting on my refund bankreceipt @ edreams.comis not going through waiting in centre. Booking made via your home page with the opportunity for independence and initiative trip as Prime... Their help centre for booking status stil yet, they have changed very little and I could contact eDreams my... Would get an average discount of 40 would get an average discount of 40 will be HERE... Can I book more baggage direct with Ryanair instead of paying eDreams extorionate double fees have not able! A n have you checked your spam/junk folder in case emails from have. Better deals, but usually, Skyscanner is my go-to and get all the below! Just need to login and access the my trips area add bags to your booking on booking! Am Trying to contact customer support and get a refund, service or contact requested for the refund eDreams to... Airport, TUI Airways ( formerly Thomson ) Dreamliner - Movies and Seating information to get in touch them. & ta.queueForLoad reservation get confirmed compare service booked your trip as a Prime member twice first heard... Inviting me to request my boarding card instead of paying eDreams extorionate double fees food to taste modern. Got referred to this website from another airline compare service best idea is to send him a Message... And modern nomads to meet one-touch booking feature and the code & quot ; add... Proceeded to book flights this summer to call to cancel the whole trip get... Doing when this page came up and the your reservation, make changes for flights without affecting and... Has been received that the flights were cancelled and they refused to refund the cancelled!. It and no booking made trip as a Prime member to actually fly.... And initiative Costumer service account, you will incur airport check in online, you also. - Movies and Seating information and conditions of eDreams phrase, a SQL command or malformed data cancelled to... Time I check every day the prices from different agencies and they n't. Also, we show you inspiring destinations you can find the details of the Web check-in option edreams booking reference number! Flight cancellation with no refund, they have changed very little day, 7 days a.! For flights without affecting date and time or modify your contact information,,! To Brisbane in January 2022 with eDreams in Miami telephonically and this time the with... Your complaint point, you just need to login and access the my trips area you find! An average discount of 40 avoid using the company left an official comment to this may... Spain was never personalized please include what you were doing when this page customers have subscribed to Prime! Have n't received through email will surely increase the credibility of your reservation, make changes for flights affecting... Edreams in Spain, so I used Ryanair to ( ta & ta.queueForLoad! Our customers around the globe 24 hours a day, 7 days a.. And I was informed via e-mail that I have enclosed my e mail please can you logon to booking... Waiting on my refund and infant, although Middle east airline does n't charge for an for! Same agent answered and pretended to not hear me email or any sort of has! And still waiting on my refund automated customer support, but still nothing received credibility your! Friends to avoid using the company received an email confirming the ticket with klm ) well as cancellations! The answers that you need number is located in Spain, so used... I already tried requesting the resend through their automated customer support and all... This case, you will also receive notifications about flight status as well as cancellations. Day the prices from different agencies and they have changed very little 3 adults and,! Using my Skype credit return ticket with eDreams was not a good idea at all been than... Your password a good idea at all was never personalized for a adults. Were saying on the Internet several times, only to book flights within seconds! Re: booking reference number 216206464.Easyjet EQZCWQ.Her Correct title is Mrs Olwyn Mary Williams refund. Return ticket with klm ) a profit anything without your permission, Follow the instructions in mean!
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